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Custom Color Set
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66,689 Verified Client Reviews |
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Poor customer serviceI sent an email several weeks ago and never heard from anyone about adjusting my hair color. This is quite disappointing. I will no longer be purchasing any hair products from eSalon. I was hoping this would turn out to be a positive experience and it has not. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRandi - We are sorry that your hair color turned out different than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Barely any differentThe color can only be seen in bright light and i wanted something more dramatic 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMorgan - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Nothing happened.I was trying to go slightly lighter/ more copper toned. Absolutely nothing happened. I just put chemicals into my hair for it to be the same color. Waste of money and time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFrancheska - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Love itI had my color applied at eSalon in SF and it was fabulous. I got an 80/20 mix of blue to black (or maybe it was 60/40–it was the highest amount of blue they were allowed to mix). I got a great price because I had already purchased the color, and the stylist added what she needed to give me good saturation because I have a lot of hair. She also gave me an amazing blowout, which I rarely do for myself. I highly recommend the color and using an eSalon stylist. Color, care and convenience are the reasons I give this product + service 5 stars. They are easy to reach if you need support and they give you everything you need to get great color at home. 0 of 0 people found this review helpful. Did you? |
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Absolutely love it!I really love my hair color and that every time I request a change they give me great suggestions. I love how I can change the upcoming order and skip it/delay it or move it up. Thank you Esalon. 0 of 0 people found this review helpful. Did you? |
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Nailed my Natural ColorPerfect, back to my natural color. Hair feels healthy & full after treatment with the shampoo & conditioner. Very happy with the results. Also, I love the packaging each time it is delivered. Personalized and adorable. 0 of 0 people found this review helpful. Did you? |
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Fried my hairThe cooler looks great on what hair is left and not fried and breaking off. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRoni - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Shampoo and ConditionerMy hair is oily and clumpy after using your shampoo and conditioner. But after rewashing it with my own brand, it was okay and the color remained true. Nice service and detailed packaging gives you an additional star from 3. 0 of 0 people found this review helpful. Did you? |
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Well adjustedThe first set of color I received was way too little mermaid red after emailing the consultant The second color was perfect thank you esalon. 0 of 0 people found this review helpful. Did you? |
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ColorLasted a long time 0 of 0 people found this review helpful. Did you? |