|
Custom Color Set
|
66,689 Verified Client Reviews |
|
Sort by: |
|
Demi - colorI was very apprehensive about ordering a hair color on-line, but what attracted me to Esalon services were the question they ask prior to matching me to a color that would suit me and cover my gray. I'm currently on my third order and I absolutely love there products and prices. 0 of 0 people found this review helpful. Did you? |
|
Customer service extraordinareI've yet to have a truly perfect color on day 1. It's usually 3-5 days later when things "settle down" that it reaches the image I've had in my mind. What I love about E-salon is their wiliness to tweak your color to your specifications so that you are happy. With the colors I've gotten to this point I give them a platinum star in customer service and an amount gold star in the color area. Each time we change it gets better so kudos on that!!! 0 of 0 people found this review helpful. Did you? |
|
Grays be gonerich color non - drying grays stay gone for longer than drugstore brands 0 of 0 people found this review helpful. Did you? |
|
DisappointedMy scalp was irritated for a week after using your hair color product. Couldn’t stop scratching. First package sent arrived with contents open. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAndrea - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You customer haircolor. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
finally got brave and tried it.I finally got brave and applied root color. had a lot of color left over...is that right?? Was I suppose to apply all of the color? I only applied to my roots. Was I suppose to color all over??? 0 of 0 people found this review helpful. Did you? |
|
I like this color but:It doesn’t cover the grey completely and is a bit orange as it fades at roots 0 of 0 people found this review helpful. Did you? |
|
Does not cover greyI went to go and cancel my order because I realized this product was not covering my gray more than a boxed drugstore product. The representative talked me into getting one more month, for free which I did. She said that they would make it so my color would last longer but it did not. When I went to go cancel the rest of my orders the representative was rude and very easy to let my business go. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSue - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It smelled really strongSeems that it’s got something strong smelling and it tends to burn my nose and eyes, like the old Toni perms! I thought the ingredients were good for your hair and not damaging? I even had some hair loss for a couple weeks afterwards 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDebra - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
colorthe color was fine, but your color washes out every shampoo, within 3 wks,, its terrible 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSarah - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Mistake in orderAll prior orders have been great. Last one was not mixed with brown and only had the golden color. I could not use and went to salon. Have gone to salon again. But coming back soon for a retry. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsIrene - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |