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Custom Color Set
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66,689 Verified Client Reviews |
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Covered the grayI should have ordered 1-2 shades lighter. The tone is good just too dark. 0 of 0 people found this review helpful. Did you? |
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Too light and not enough grey coverageI was looking forward to the colour change but it came out lighter than indicated in the personalised colour chart. Now I have a light brown shade at the parting of my hair and it looks disastrous. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsNiranga - Thank you for your feedback. We apologize for the disappointing experience you had with your custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Not happyIt did not cover all my gray hair . I'm not happy with this product at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
The best I've ever usedThis is better then going to a salon the color is so pretty and natral , I had so many complements on my hair and skin tone 0 of 0 people found this review helpful. Did you? |
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IN LOVEEE!After experimenting too much with my hair and ending up with was about three different colors at once, I decided to give this brand a try, and I love the results. My hair looks very close to my natural hair, its very soft and doesn't feel damaged like with other hair dyes. I am in love with my hair color!!! 0 of 0 people found this review helpful. Did you? |
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Loved my custom colorThink this color is the best one yet ! 0 of 0 people found this review helpful. Did you? |
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Inconsistent, messyI was recommended this product my a family member and I thought it would be a great way to color my grey at home and save a trip to the salon. Although the instructions are straight forward and it comes with everything, I found it messy and ruined my shower curtain. I also found the color to be very inconsistent even though I followed instructions. I will stick with the salon to avoid the mess and have a better outcome with my color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJamie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Personalized ColorI had done the guidelines and answered questions. My color was too light. The silkiness of my hair was wonderful. I had gotten personalized consultation on the phone twice before I actually used the product. My consultant was reassuring and answered all my questions each time I called. When it ended up being too light I asked for a very minor adjustment toward the next shade golden. It was not very much and was a beautiful color. My whole family has complimented me on the color. It is definitely personalized. I am confident that it is the same color every time because they use the same formula each time they create it for me. The color blends the gray away and stays true. There is not any fading before it is time to do the roots again. My husband complements the color and the condition of my hair continually. We are both glad I have found e-salon and the convenience of calling or texting about information on the assortment of hair products, also that it comes to my home. 35 of 36 people found this review helpful. Did you? |
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Shampoo/ConditionWhat happened to the Travel size Volume shampoo and conditioner I really enjoyed these items for traveling for the size and the lil bag to carry these items 0 of 0 people found this review helpful. Did you? |
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Awesome and long lasting colorI am so thrilled with the color you sent me! I love how it lasts and looks natural too! Thank you soooo much to my incredibly talented colorist! I hope this next one will be exactly the same! Thank you again! You are awesome!!! 0 of 0 people found this review helpful. Did you? |