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Custom Color Set
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66,689 Verified Client Reviews |
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color sent too darkI am very disappointed, I order first time and was too dark. The second time I made a request to be lighter, but they send me the same color. Now my hair is too dark had to go to the hair dresser to fix it. That is the reason I want to cancel my subscription! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJo - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |
Not the color I wanted.I wanted a rich chocolate brown but after applying the product and following all instructions, the color came out more black than brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNatalina - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
WAY too dark!It turned my hair insanely dark brown! Nothing like my natural red color I wanted : ( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMeghan - Thank you for your feedback. We apologize for the disappointing experience you had with your custom color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
If I could rate it zero stars I wouldFrom the final color, to attempting to reach out to the company about how wrong my color turned out (months ago, and they never replied), I'm just not impressed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCyera - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I love your concept and productIt is nicely arranged and gentle 0 of 0 people found this review helpful. Did you? |
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Perfect colorAdjustment made after initial color. Now 2nd time with new color and I still love it. 0 of 0 people found this review helpful. Did you? |
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ColorIt covered my few grays perfect and makes my hair soft and shiny. This is also affordable and easy to do. Love it 0 of 0 people found this review helpful. Did you? |
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Perfect colorI get great coverage for my grey hair plus the color is exactly right!! Very happy 0 of 0 people found this review helpful. Did you? |
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Just the right colour and lastgood colour enough to cover the long hair and lasts a long time 0 of 0 people found this review helpful. Did you? |
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Great ColorThe color was perfect! Thank you! 0 of 0 people found this review helpful. Did you? |