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Custom Color Set
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66,713 Verified Client Reviews |
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Best product everI've used ESalon for several years now and will never visit a salon for hair color again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLyndsie - Thanks so much for your feedback and loyalty over the years! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Can’t get it rightMy color has been wrong since day 1. I uploaded the color (pic from FB) and the name that I obtained from Facebook and an esalon rep on messenger. I emailed the pic and name as we’ll order 1 wrong, called and emailed again, sent pic and name, again WRONG. 3rd time uploaded and email name and pic and called over 5 times since day 1, STILL WRONG. I’ve asked for a manager 2x still waiting on the 2 calls. There have been at least 5-6 calls and 10 emails, multiple uploads of the color and name. Can get it right and it’s the customers fault. That’s how they make you feel. No apology, no expedited shipment. I used the 2nd color they sent mistake too dark. They have never said why they can’t get me what I want. And still haven’t given me what I want. Why? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeb - We truly appreciate your feedback. We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It didn't cover my roots and the colors don't match...I colored my roots around the beginning of November and the color didn't totally cover my roots and the color that it did deposit, didn't match the rest of my hair....overall, I'm not thrilled with this. It's not the worst, but certainly not the best. I may do one more order to give another chance, but will likely cancel afterwards. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKeasha - We’re so sorry to hear that the results of your color application were uneven. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Just OkayColor is okay...not as dimensional as I would hope. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Disappointed by Esalon!I placed with Esalon, until now 29 orders consisting of 1 bottle of color and 1 bottle of conditioner. For these purchase, my bill was $31.99 which included free shipping. I was then satisfied with the products and with their prices. Suddenly this bill jumped to $40.49! I am disappointed. So, I am cancelling the purchase of the conditioner from this day forward. And I am planning to find another supplier very soon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - Here at eSalon, we are always striving to create the best products and services possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Amazing!You got it just exactly right this time! Ive had so many compliments on my hair, how perfect the color is, how shiny and healthy it looks... I love my hair now! Its just gorgeous! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
ColorColor was exactly what I wanted. Easy to apply. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristy - Thanks so much for your feedback! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We appreciate you sharing, and Happy Coloring! |
ComplimentsMy stylist worked with me to adjust my first few colors and made it perfect! I get compliments on it all the time. I was at a salon for a haircut recently and another operator said she loved ty he color my Beautician had done for me. Mine replied, "she does that at home". I could not be more pleased. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLesley - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
First time userI’m pretty satisfied with my new color method. Waiting to see how the color holds with washing my hair every 2-3 days using color protective shampoo. Hoping it does well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSally - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We look forward to hearing from you again in the future. |
Perfect shade and coverageI was dubious about choosing a color online and letting someone else tweak it for me, but I needn't have worried. The color was absolutely perfect for me--the most perfect of any color I've ever had outside a salon. I mentioned that I wanted something that would gently blend away grey so that I could eventually grow it out, and my colorist suggested a demi-permanent which provided the perfect amount of coverage. I'm hooked! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaggie - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |