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Custom Color Set
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67,076 Verified Client Reviews |
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Not as dark as I was hopingBasically the same color I had 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Lacey, We’re sorry to hear that your color came out lighter than you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order to a darker tone. We look forward to crafting your custom color! |
ColorColor was too dark. I will change the color before reorder 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichele - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Does the jobCovers the roots and regrowth. Easy to use. 13 of 14 people found this review helpful. Did you? |
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Nice!Color looks and feels nice ! I’m happy with the coverage since they increased it for me. Love that they are versatile and will customize to one’s preference! Thanks eSalon! 12 of 13 people found this review helpful. Did you? |
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AmazingI used esalon colour for the first time. It was easy and turned out beautifully. Very good quality and my hair feels soft and great!!! Will definitely recommend!!! 14 of 16 people found this review helpful. Did you? |
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GraysMy grays did not cover in several spots 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLori - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
It was OKI did not use my first order for several weeks because I could not open the small bottle of color. Customer service was great and sent out a new kit. I like the color. Though I followed the instructions, my greys around my temples were barely covered and very noticeable after just a few days - before it was even washed for the first time. I will try one more time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsA C. - We’re so sorry to hear that your hair color is not covering grays as expected and that your first order was difficult to open. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Best Haircolor Ever! Not like anything else.I’ve been coloring my hair for about 40 years now. I started when I was a teenager. This is the first and only hair color that doesn’t burn my head, colors my hair in rich, vibrant tones and puts my hair in better shape when I’m done than when I started. The color on the ends lasts until I need to color my hair again It’s so glossy and shiny. It doesn’t feel the same rinsing it out as boxed hair color from the pharmacy. It feels like conditioner. I can’t say enough good things about my hair color. 27 of 27 people found this review helpful. Did you? |
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Love the new colorI recently had esalon change my current hair color with them to a slightly darker natural color and love it , I could not have gotten this color out of a box from the store 0 of 0 people found this review helpful. Did you? |
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Smell unbearable and hair broken off. I used e salon, I lived tge colour and had no problems. This time however was a different story. The smell of Ammonia was unbearable and made my eyes stream. I have just been to my hairdresser to get my hair trimmed as I am growing it. She informed me that whatever I had coloured my hair with had caused it to break off, she showed me tge back and I could see this. I always had long thick hair and want to grow it longer, but she had to cut 3 inches off, I am heartbroken. I am an ex hairdresser, so know how to apply colour, I also used high quality hair products, Olaplex, redken and heat protection on my hair when styling. I can no longer have colour on my ends, and gave booked to have my roots done at my hairdressers. The condition of my hair has been compromised because of e salon colours. I don't know what happened because when I used it in lockdown it was fine 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Sarah! We are truly sorry to hear about your experience after colouring with us. Please check your emails, we just got back to you to help you further. |