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Custom Color Set
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66,713 Verified Client Reviews |
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I Love thisI was very skeptical when I first ordered my eSalon hair kit several months ago.... I am so thrilled with this new product. My hair looks so amazing, the color is so natural and the Grays are all covered. No need to hide my hair under hats anymore 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLou Ann - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Hair colorHair color is perfect. Thank you. Can I please request moving my standing order up to receive two weeks earlier than I am now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVictoria - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
"Lightening" not quite as advertisedI wanted to test eSalon's ability to lighten up to 2 shades as advertised, so I requested medium ash blonde as my color; I was going from light brown virgin hair. My color stylist (who I don't blame for the issues I had, just to be clear!) followed up with an email letting me know that the color may not be as cool-toned as I was hoping for, and they provided me various options. I chose to go ahead with my intended color, feeling totally fine that achieving a true ash tone wouldn't be likely. What I wasn't expecting was my hair staying the exact same tone, but turning a brassy orangey-red! Really not sure why 15 volume developer was used in a situation where a full 2 levels of lightening is desired; you almost always need at least 20 volume, and even that can sometimes only get you 1 shade lighter. Didn't burn my hair off or do much more than eat up a few hours of my day because the $10 deal was dirt cheap, but I overall really don't recommend this service for any sort of lightening. Darker colors are probably much more successful! I'll be skipping eSalon in the future and am heading to a real salon soon to get this fixed up. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshley M. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Easy hair colorI tried eSalon since moving further away from the stylist that I used to love. I thought it was really easy and simple to do at home and didn't make the mess that I remember dyeing my hair at home sometimes did. The color was a little darker than I thought but it grew on me after a few days. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
OrdersThey are timely sending the next order but, they ignore when requested to stop sending. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol - Thank you for your feedback. We apologize for the disappointing experience you had with adjusting your order dates. We value every client, and look forward to providing you with a schedule that better suits your hair coloring needs. Keep an eye on your inbox for more details. |
It was okayThe color didnt stay long i know if i was not right shampoo but it was alright. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Unsatisfied/disappointedDidn’t cover my grays 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - We are sorry to hear that your gray's were not covered. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color nice but seems to dry out my hairMy hair has always been oily but the products have dried out my hair too much 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process. Your eSalon Team |
UnhappyThis color set made my whole head of hair feel very waxy and greasy. It took two washes to get my hair back to normal. I followed the directions exactly and I have never experienced this in my life. I will ask for a refund and also cancel future shipments. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLorraine - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear your hair felt this way after coloring. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Best Hair Color Experience EVERI had used the same hair color products at home for 10 years. Then, they discontinued my color!!! I’m a natural redhead and struggled to find something that would work. I FOUND IT!! This kit was great, clear instructions, everything you need for a great color experience. I could not be happier and you just got a customer for LIFE! Thank you for being the answer for my long search for the color that’s perfect for me. ❤️ 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy - This kind of feedback is very rewarding. We're so happy to hear that you're enjoying your Custom Color and your beautiful results! We look forward to the next opportunity to delight you! |