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Custom Color Set
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66,713 Verified Client Reviews |
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Didn’t cover my gray hairI have been so impressed with your products until now. I am so bummed I spent all that time coloring my hair to have my grays not covered! 😢 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSara - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
AllergicMy head started tingling and burning and I want to cancel but it's an endless circle and there is no one to get in touch with. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan K. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that our color caused you an allergy. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Colour change a success!I asked for a colour change to be a little bit lighter, and I was very pleased! 0 of 0 people found this review helpful. Did you? |
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Love It!!!!I love my color, my hair feels so healthy 0 of 0 people found this review helpful. Did you? |
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Great Color!I love the color! Covered all the grey! Thank you eSalon! 0 of 0 people found this review helpful. Did you? |
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Great colorGreat quality 0 of 0 people found this review helpful. Did you? |
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Best Quality Ever!The instructions are easy to follow. It mixes easily. I did not notice a strong odor during or after application. The grey coverage is good. The color was a perfect match to my hair. My hair was shinny & soft after coloring. I did not notice fading between application's. It is salon quality and a great value. 0 of 0 people found this review helpful. Did you? |
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Exactly what I've been looking for!I cannot say enough about my personalized color! It was so easy to apply and I've gotten so many compliments. Nobody can believe that I am a natural blonde not a brunette. So happy I found eSalon and am telling everyone! 0 of 0 people found this review helpful. Did you? |
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Horrible color, multiple horrible colorsUPDATE: Filed complaint, sent another horrible product (should've been supplied 1st time) that I DID NOT WANT. Had cancelled after 1st disaster-NOW I'M RECEIVING MORE SHIPMENTS. I HATE THIS SCAM COMPANY THAT RUINED MY HAIR. I want unenrolled and money returned. DO NOT USE THIS COMPANY. What a disaster. Had light copper/orange hair (pictures provided), asked for same..and no burgundy/coppers. This apparently means mahogany and dark red to Esalon. Shocker, it’s burgundy/dark pink/brown. Roots horrible pinkish burgundy, rest of hair (not enough solution to cover) streaked, dull, and, yup, dark burgundy. Additionally, hair fell out in chunks. Washed several times to tone horrible red, only half lightened. Event coming up, what a nightmare. Can’t discuss with esalon, as customer service unavailable or closed during operating hours x3 days. Clearly didn’t read my color requests, easier to use box salon. At least can gauge colors. Horrible, ugly, false advertising. Looks cheap, dull, dry, splotchy, and tacky color. No copper tones whatsoever. 0 of 0 people found this review helpful. Did you? |
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Too RedEvery colour I have had I have asked that a little more ash should be added to get rid of the red. This last colour was redder than ever and I shall not have any more. I can buy colours in the supermarket that go too red on me. Shame. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPam D. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |