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Custom Color Set
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66,637 Verified Client Reviews |
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OrdersThey are timely sending the next order but, they ignore when requested to stop sending. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol - Thank you for your feedback. We apologize for the disappointing experience you had with adjusting your order dates. We value every client, and look forward to providing you with a schedule that better suits your hair coloring needs. Keep an eye on your inbox for more details. |
It was okayThe color didnt stay long i know if i was not right shampoo but it was alright. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Unsatisfied/disappointedDidn’t cover my grays 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - We are sorry to hear that your gray's were not covered. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color nice but seems to dry out my hairMy hair has always been oily but the products have dried out my hair too much 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process. Your eSalon Team |
UnhappyThis color set made my whole head of hair feel very waxy and greasy. It took two washes to get my hair back to normal. I followed the directions exactly and I have never experienced this in my life. I will ask for a refund and also cancel future shipments. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLorraine - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear your hair felt this way after coloring. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Best Hair Color Experience EVERI had used the same hair color products at home for 10 years. Then, they discontinued my color!!! I’m a natural redhead and struggled to find something that would work. I FOUND IT!! This kit was great, clear instructions, everything you need for a great color experience. I could not be happier and you just got a customer for LIFE! Thank you for being the answer for my long search for the color that’s perfect for me. ❤️ 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy - This kind of feedback is very rewarding. We're so happy to hear that you're enjoying your Custom Color and your beautiful results! We look forward to the next opportunity to delight you! |
perfect colorWith the change in seasons, I requested an adjustment to my hear color. The team was efficient and sent me a beautifully updated color. Their products are affordable, and deliver real results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPaula - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Love this!My color was perfect and so easy to do. And, I love that it was made for me, so it wasn’t like store-bought boxed colors that have a lot of ingredients that damage your hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBetsy - Thanks so much for your feedback! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We appreciate you sharing, and Happy Coloring! |
Great colourThe new colour is great, I really love it but the formula seems much thicker and was very difficult to squeeze out of the bottle 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJordan - We're truly sorry that you had issues with your application. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
I love it!!!!!I love the color and many people have given me alot of complements .....but the only thing is that I have alot of hair and very long .....I need two bottles of each roots and end.....because last time I was short to do my ends......but I still will recommend it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra - We’re pleased to hear that you’re enjoying your Custom Color! We truly value everything our clients’ say and will pass your message along about needing more color. We hope to continue helping you find hair perfection! |