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Custom Color Set
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66,637 Verified Client Reviews |
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Still not the color I'm wanting.My hair is still coming out that copper color.. I just don'e like how it looks at the end. It's disappointing because my hair feels so soft and looks so shiny after, that I wish the color would turn out!:( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLydia C. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Did not cover the gray as I needed it to.Aside from the color being too light, which I assume eSalon can do, the color did NOT cover the gray. This is the reason why I started going to a salon years ago to get a better product that covered my stubborn gray as opposed to the L'Oreal or similar you can get at the grocery store. We'll see if they can improve on that, but I'm skeptical. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelanie - We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Hair colorI loved how easy it went on and how well it colored. It loks like my natural hair color. Wonderful product. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsBrenda - Thanks so much for your feedback! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We appreciate you sharing, and Happy Coloring! |
Amazingly Rich Hair ColorI was very, very pleased with my hair color. Thank you, very much. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnnie - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Color looks naturalI think I have the right color and am getting compliments regarding color and shine 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSherri - Thanks so much for your feedback! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We appreciate you sharing, and Happy Coloring! |
EffectiveI like the color and the kit. I usually don't need as much as you get but it does last me for two coloring instead of one. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - Thanks so much for your feedback! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We appreciate you sharing, and Happy Coloring! |
I Love thisI was very skeptical when I first ordered my eSalon hair kit several months ago.... I am so thrilled with this new product. My hair looks so amazing, the color is so natural and the Grays are all covered. No need to hide my hair under hats anymore 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLou Ann - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Hair colorHair color is perfect. Thank you. Can I please request moving my standing order up to receive two weeks earlier than I am now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVictoria - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
"Lightening" not quite as advertisedI wanted to test eSalon's ability to lighten up to 2 shades as advertised, so I requested medium ash blonde as my color; I was going from light brown virgin hair. My color stylist (who I don't blame for the issues I had, just to be clear!) followed up with an email letting me know that the color may not be as cool-toned as I was hoping for, and they provided me various options. I chose to go ahead with my intended color, feeling totally fine that achieving a true ash tone wouldn't be likely. What I wasn't expecting was my hair staying the exact same tone, but turning a brassy orangey-red! Really not sure why 15 volume developer was used in a situation where a full 2 levels of lightening is desired; you almost always need at least 20 volume, and even that can sometimes only get you 1 shade lighter. Didn't burn my hair off or do much more than eat up a few hours of my day because the $10 deal was dirt cheap, but I overall really don't recommend this service for any sort of lightening. Darker colors are probably much more successful! I'll be skipping eSalon in the future and am heading to a real salon soon to get this fixed up. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshley M. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Easy hair colorI tried eSalon since moving further away from the stylist that I used to love. I thought it was really easy and simple to do at home and didn't make the mess that I remember dyeing my hair at home sometimes did. The color was a little darker than I thought but it grew on me after a few days. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |