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Custom Color Set
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66,880 Verified Client Reviews |
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Would like to cancelBack in the summer of this year I talked to someone asking them to cancel my order because I was going to be out of the country and because the product I was receiving wouldn’t cover my white hair completely. The first order was really good, but I tried a couple more times and it just didn’t seem to work the same. I just returned and see that I continued to receive the product, which I would like to return and get my money back. Would you please let me know how do I do that? Thank you so much! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We're truly sorry that our Custom Hair Color did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Poor gray coverageLove the kit and color. Followed directions but grays popped through after one wash. Will be canceling subscription. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Love this hair colorMy hair has always had a reddish tint and most of the products I tried in the past made it more red. Esalon came up with the perfect color and my hair has never looked better. 7 of 8 people found this review helpful. Did you? |
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GRAYThe product when I first started using it was amazing. I needed it to change at some point because it was getting to dark. When I asked for the color to lighten up a shade, the gray coverage stopped. The shade did lighten. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsBonnie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
FadingWhen I colored my hair, it was soft. The next time I washed it, it was already fading. This hair color is not for me! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAnita - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
I am disappointed with the colourThe colour did not cover my grey hair 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Solenir! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Great colour; great companyThe colour is amazingly beautiful - exactly what my natural auburn used to be! There's no harsh ammonia smell either. And it's so easy to adjust when the kits come, or cancel altogether. I appreciate that. 5 of 5 people found this review helpful. Did you? |
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Covered my grays to make real red shine!I had tried many different store brands just to cover my very insistent gray’s but they either never worked at all or only for a week at most! This does great! So happy with the coverage that makes me feel like I’m beautiful! 4 of 4 people found this review helpful. Did you? |
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Dark blondeVery rich colour, very pleased wirh it 1 of 1 people found this review helpful. Did you? |
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Great ProductGreat product, the color last as long as if i had my hair dresser color it! 1 of 1 people found this review helpful. Did you? |