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Custom Color Set
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66,637 Verified Client Reviews |
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EggplantI needed a lot of help with my hair due to the bleached ends, needed to change some choices i made and went with what was advised to me. My hair is much darker then i anticipated but after a few days i do like it. It’s what i needed, a change. I’m trying to figure out what it is i actually want or if this is it. Shall find out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBecca E. - Thank you for your feedback! We are so happy to hear you are loving your personalized hair color. Nothing makes us happier than hearing we were able to make your Hair Goals a reality. Keep an eye on your inbox for more details. |
FINALLY LIKE THIS COLORIT TOOK SEVERAL TRIES, BUT LIKE THIS COLOR 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
DisappointedI was really excited to use it because I’ve heard really good things but I followed the instructions to a t and there was no change in my hair! I’m happy to provide a photo of before and after as I really would like my money back ☹️ 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeah - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we've emailed you to get this resolved for you. We appreciate you reaching out! |
Love the easy all inclusive coloring package but...My hair lacks shine. The color looks dull and I get grays in less than 4 weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Custom colorNot red enough 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsInge H. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process. |
Very Disappointed - Color was much darker than in photoI did all as instructed and set my timers right. The end result was a much darker color than the photo. The result was supposed to be a Dark Strawberry Blonde But ended up with a Mocha Cinnamon color - can’t wait to re-color and get rid of this ugly color now on my hair! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnnie S. - We’re so sorry to hear that our color didn't meet your expectations. We will work with you to meet your hair color goals because our eSalon Color Happiness Guarantee is something we always stand behind. Our Color Experts have been in contact via email and will be happy to assist in this process. |
It was OKIt showed a slight tint but results eye not like I would have wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKyuana - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Impossible customer service!I have canceled my account multiple times three to be exact and yet you still charge me. Very convenient that when you call the customer service line you are temporarily closed. PLEASE CANCEL AND DO NOT SEND ANYMORE ORDERS. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - Thank you for your feedback. We apologize for the disappointing experience you had with us. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please check your inbox for further information, and, please, let us know if there is anything else we can do to help! |
Color doesn't lastThe red falls out of my hair within a couple of weeks and the entire color goes drab within a month. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We never like to hear that our customers are unhappy with their color! We have reached out to you via email to further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Too Red instead of a soft blondeTried 2 times this time and getting redder, have the tints and nothing seems to take the red out. It’s a strawberry blonde now and dislike it very much. I will stop for now and pull the color out and add the color I need. But Thank you. It’s just not working, like it used to with the lightest blond. I have tried to explain but noticed no change. So thank you 😊 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGina B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |