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Custom Color Set
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66,934 Verified Client Reviews |
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Did not cover my grayI left the product on x 30 mins. It turned my roots a brassie orange and did not cover the gray. I reached out via email x 3 and have not heard back from anyone. I am canceling my future orders. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We truly appreciate your feedback! Upon reviewing your profile, we see that you are working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Love this idea, color, frustrated by lack of true customer srvHi, love the idea of your company so many pieces of the experience I enjoy. BUT I have asked as a goal since the beginning to go from mahogany to auburn. I have asked over a year 4 times to incrementally make this change. Every time it appears I am heard and yet NO change to the color formula. I may have to cancel my account. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJacqueline - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right. |
Lovely, but looking forward to get a dark brick red or reddish look next time:)For a first timer in e-Salon, I am quite impressed with my first kit.:) I’m glad that it comes with everything I need, and they made the instructions so simple. Definitely looking fwd to try a different hair color next time. It also didn’t cause an allergic reaction on me which is a great plus! Will definitely recommend to my friends! 15 of 15 people found this review helpful. Did you? |
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Easy to useI love the convenience of the kit. Everything I need is provided in the kit. I have very stubborn grays so I get about 98% coverage. No fault on the color because the same occurs at the salon. So very pleased so far. 13 of 13 people found this review helpful. Did you? |
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Fab! Salon quality for a fraction of the price.I opted for the demi permanent colour to cover greys but not give a flat colour. 100% grey coverage, but in a natural highlight way. So very easy to apply and in just one application I've already saved over £20 not going to the salon. 13 of 14 people found this review helpful. Did you? |
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easy to applyEasy to apply and looks very nice when completed! 10 of 11 people found this review helpful. Did you? |
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Exactly what I wanted!I was looking for a specific color red/brown and they sent me the perfect color....Mahogany, copper, dark blonde. Thank you! I would highly recommend. 9 of 10 people found this review helpful. Did you? |
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Great coverageEasy to use, works really well 4 of 5 people found this review helpful. Did you? |
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Not impressedFar too dark and hair looks black on ends 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Gail! We are sorry to hear that the color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Great At home colorI love my color, comes out great every time. Great service and color for the regular monthly delivery .Stay away from the toner, I used the suggested color of toner, and it's the color of a carrot. I'll be spending my New Year's shampooing over and over hoping I can leave the house without humiliation tomorrow. I notice toner is not even available to review, so my guess is they know it. I'll continue getting the regular delivery of color as I've been using it for a few years and love it. Will never get toner again, and will be hesitant to get any of the 'suggested' products again. 3 of 3 people found this review helpful. Did you? |