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Custom Color Set
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66,637 Verified Client Reviews |
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I Love It!!Turned out such a wonderful rich color. Even makes it look like I have more hair! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We're thrilled to hear that you're enjoying your Custom Color. We look forward to our next opportunity to delight you! |
Perfect colorLove this coloring set. Smells great. Color is beautiful and multitone. Natural looking and so soft. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDanette - Thanks so much for your feedback! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We appreciate you sharing, and Happy Coloring! |
I love this color!!I love the subtle hint of purple in my color mixture. My hair is full of life and colorful dimension. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheryl - This kind of feedback is very rewarding. We're so happy to hear that you're loving your color! We look forward to the next opportunity to delight you! |
Excellent colour set and personalised serviceExcellent value for money. Loved the idea of personalised colour mix for me and posted directly to me as well! The colour mix was better than previous shop bought ones I've always used, there was no unpleasant odour and enough to cover whole head. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShelagh - We're so happy to hear that you're enjoying Hair Color! We truly value your feedback and look forward to hearing from you again in the future!! |
The colour did not come out the way it was presentedBecause i have troubled hair with a silicon coating from all the wrong shampoos i have used i switched to silicone free shampoo. I did this because colour does not stick to my hair. After 30 washes it was out and i painted my hair with the colour i ordered. I was informed that the purple would not be a "screaming" purple but a brown colour with a purple sheen to it when the sun hits it. Im ok with that. Unfortunatly after painting my hair it was just brown. There is not 1 hair brown with a purple sheen. Im very dissapointed. EDIT 20-12-2019 - I spoke with my colourist within 1 day after the review and got 1 credit free for a new colour. After ordering it I got an email with the request to upload a photo of the current colour after painting it. about 4 hours after sending the picture I got a new colour. They have changed the recipe just for me and I could not be more happy with this service. I am very happy that they responded so quickly with the best solution. I cannot wait to repaint my hair in 5 weeks. Keep up the good work! :) 0 of 0 people found this review helpful. Did you? |
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HORRIBLE!The first order didn't adequately cover my gray and left my ends very dark. My second order, which I have yet to receive, was supposed to be better. However, eSalon chooses to bulk ship leaving it up to USPS to sort packages then deliver during the busiest time of year! I changed my delivery date to 12/13 thinking I'd get it within a week so I could color my hair before the holiday. Well, guess what? My order was sitting in San Diego USPS for 5 days and won't arrive until late 12/23. So I get to color my hair on CHRISTMAS EVE!!! What was Customer Services response? I could pay an additional $5 for priority shipping! Now why on earth should I need to use Priority Shipping to ship a product from LA to San Diego? Did eSalon offer any sort of compensation? No!!!!!!!! Buh Bye, eSalon!!! BTW, I doubt that this review will be posted. That's OK, I'll find other places to post this review. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSigrid U. - We’re so sorry to hear that you were disappointed with our delivery service. Our eSalon Color Happiness Guarantee is something we always stand behind. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorColor was good but a little reddish. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
New formula is amazing!!The new formula for coloring your hair is AMAZING!!!!! I love love love loved this stuff!! In the past I always had to wash my hair 3-4 times, just to get all of the coloring residue out of my hair. This time, it was all out in ONE wash!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Lovely productI get so many comments on my hair colour and using the product is simple. Staff are always ready to help with queries and contact me each month before product is sent to make sure I'm happoy with everything. Brilliant product, service and staff 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarole - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
You Got It Right!!I was delighted with the adjustments to my color this time. It was exactly what I wanted a little bit more Goldin not as washed out. I just love love love it! Thank you so much!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargo - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |