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Custom Color Set
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66,637 Verified Client Reviews |
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Two thumbs up...Wish grey coverage was slightly better but realize with a semi permanent there's no guarantee. Colour is so shiny. Hair feels amazing, so soft. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Azz - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color and your smooth results! We appreciate you sharing, and Happy Coloring! |
Good ColorMy hair is so short, it is a bit challenging to cover the gray. I may switch to the other product you have - root touch up. Thanks! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Sarah - Thank you so much for sharing your feedback with us. We are tickled to hear you’re loving the color. We look forward to the next opportunity to delight you! |
Color just isn't right.Even with asking for it to be adjusted to a picture of my hair at the color I want to have on my own head. It didn't happen. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatrina - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Does not wash out of hairI have used this product for years but now canceling my subscription. I liked the original formula but it seems to have changed and I have a problem rinsing it out. Even after the water runs clear, if I scratch my nails on my scalp, I get lots of color residue under my nails. It's hard to wash off my scalp. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelanie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Perfect color and hides all my grays.My colorist is great but I would spend over two hours in the salon from start to finish to apply color to my roots every 5 to 6 weeks. Over the past 3 years I have spent thousands of dollars. After using e.salon, I will never go to my colorist again to color my roots. This product not only saves tons of money but more importantly I can apply this color at home and save hours of time which is more important to me at this point in my life. Thank you so much, 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGale - This kind of feedback is very rewarding. We're so happy to hear that you're enjoying the Custom Color! We look forward to the next opportunity to delight you! |
Custom Color setI loved how easy it was to do and how wonderful my hair looked. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNorma - Thanks so much for your feedback! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We appreciate you sharing, and Happy Coloring! |
Just perfectThe quality of the colours are just fantastic. I had two red tones of colours before going back to a dark brown and I am just amazed at how beautiful the result is even with an addition of the three in the course of 9 months. I have become a show off thanks to eSalon colours ;) 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlix - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Best everThis hair color is the best I have ever used and man hair is getting healthier than it has ever been..love love love this product 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebekah - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring! |
Not worth the priceThe product is harder to use than your typical box root touch-up. For example, mixing the leftover color with water to rinse my hair is not the easiest thing to do- color everywhere! Plus, it didn't perfectly color my grays. I have to say that customer service was wonderful- canceled my subscription without any problems. All in all, a nice box from the drug store is less expensive and easier to use. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlaina - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Turned out horriblyTurned half the hair ashy green and the other half reddish looked really bad 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |