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Custom Color Set
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66,934 Verified Client Reviews |
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Soft blackDid not like final mixture, too light and did not give desired results after applying 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsBlinzho - We’re truly sorry that our color did not meet your expectations. We'd love to craft a unique shade for you, designed to better suit your needs. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Good product. Excellent support.After posting photos of my natural hair and an inspirational photo of what I would like to achieve; the colorist was very supportive. Gave good suggestions. I'm not where I want to be after a first step, but love the many products available that allow the customer to adjust and work with a professional. 4 of 4 people found this review helpful. Did you? |
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Love itLooks great. 👍 1 of 1 people found this review helpful. Did you? |
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I ordered black…And it actually lightened my hair 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKari - Thank you for reaching out! We are sorry to hear that your color formulation came out lighter than you were expecting. A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Color drabToo dark it's ok I'm going to a professional colorist thanks for trying... I'm cancelling my orders with esalon thanks for trying I am not a happy customer... 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Didn’t cover grays.It didn’t cover gray hair. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsLiliana - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Super long delivery and additional costsI waited 15 working days for a delivery (3,5 weeks in total!) and I had to paid additional customs duty. I am not going to order anymore. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Dorota! We apologize for the inconvenience with your order. Please check your emails, we just got back to you to help you further. |
Did not cover grayDid not cover gray original color 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsIrma- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great matchAwesome product!!! 9 of 10 people found this review helpful. Did you? |
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Love the colorLove the color just wish it would cover my grays. For some reason it will not fully cover my grays on my sideburns. I always apply on sideburns fist leave it a bit longer but still no full coverage. 1 of 1 people found this review helpful. Did you? |