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Custom Color Set
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66,655 Verified Client Reviews |
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Awesome colorColor was perfect! Delivery was quick. I would recomend esalon to everyone! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLorree - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Dark blond unfortunately turned orangeThere are so many great things about this company and wish i could give 5stars to eSalon. After following directions precisely with both a custom color and an eSalon highlight /light set, my dark blond hair turned nearly orange. I called eSalon and received polite and professional help over the phone listening to my problem, as well as quick action on their part sending out a toner rinse via Fedex; however obviously that couldn't really correct the damage that had been done. I wore a baseball cap for a week, used the toning rinse that eSalon sent right away but it made little if any change to damaged orange hair. I ultimately went to a salon and had a color correction done for over $100 :(. I learned a lot from this experience: that in my case (speaking for myself only), mail order color just is too risky for my highlighted/lowlighted dark blond hair with grey peeking through. If I had one color that I could easily order I'd surely have had more luck, but in my case, my hair has never looked worse sadly and I cannot risk it again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJody - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color and Light Set. We're always looking to improve our service and products, and truly value everything our clients say. However we're happy to know you have already worked with one of our Color Experts to discuss your concern. Please let us know if there is anything else we can do to help! |
ColorSeems like color fades quiet fast. 0 of 0 people found this review helpful. Did you? |
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Great colorMakes my hair feel very dry Almost brittle the color is beautiful for the first week and then it starts to fade very quickly shame I really did like the color 0 of 0 people found this review helpful. Did you? |
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Good colorI like the color, but it didn’t cover my grey very well. 0 of 0 people found this review helpful. Did you? |
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Longtime customer Dont like the new formulaI have been using eSalon for several years,but now unsure how to proceed with this product. I am unsure about the new formula which was in my last shipment. I found the new "foam" formula a little difficult to work with. I tried another foam brand in the past and while it doesnt drip, it seems like it's harder to get it evenly spread on the roots. But my main concern with the new formula is the quality of the haircolor. This new formula left the roots lighter than usual and a bit lighter than the rest of my hair which has Never happened to me before. I have experienced a little more gray since last year and had the color adjusted by emailing eSalon colorist over a year ago. The adjustment was working out well until this new formula. I had to use the Camo Mist to help even the color. I also noticed that my scalp was a little irritated and overall this formula did not seem to last as long as before with the old formula. It's too expensive to order/color more often, so I waited for this next regular schedule shipment (also because I have mixed feelings on how to proceed) Prior to this I was disappointed that the bottles seemed to be of lower quality and had to contact customer service about that. I hope this new formula isn't another way to cut costs. The price to qualify for free shipping of eSalon haircolor has gone up, and quality seems to be going down. Before this I believe eSalon to be the best hair color, but now I am so disappointed and worried I might need to look for another brand. I noticed on other reviews that the new formula doesn't seem to be working (covering/lasting) well for those with some gray.For now mine is still minor grays, but Is the old formula going to be available, or is this new one the only choice now? I hate to leave, but not sure whether this is the best haircolor product for me. Willing to give another chance in hope of it being a matter of a change to the instructions or color. Just dont know what to do now 144 of 182 people found this review helpful. Did you? |
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Response From Our ExpertsHi Katherine, Thank you for being such a loyal eSalon Client, your feedback is invaluable to us. We really appreciate you reaching out to let us know about your color results, not to worry, your Personal Colorist to the rescue! As a long time customer, you know that this isn't typical of eSalon color, and we want to work with you to make sure your color is exactly what you dreamed of! Our new enhanced cream formula is designed to be easy to apply and rinse out, while still giving the same amazing color results you are used to. The best part of your custom color is that we have the ability to make adjustments and get your color just right, so your Personal Colorist has adjusted your next order to be sure you see that same grey coverage and color you are used to. As always, your order is 100% covered by our Color Happiness Guarantee and we are here to make sure you are satisfied with your end result. Keep an eye on your inbox, we emailed you as well. Please let us know if there is anything else we can help with, thanks again for sharing your thoughts! |
Greys not fully covered.The color is great but my greys were not fully covered. I am Filipino and my hair is strong, thick and coarse. I left it in for 40 minutes but it wasn’t long enough, I guess. I’ll try again and leave it on for 45-50 min- but I’m afraid to fry my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoanna - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Still get grey streaksI till get grey streaks even though I am following the instructions. I love the color, but not the streaking 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJosephine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback |
Not the colour I orderedI ordered an Ash medium blonde my hair colour is now red/brown!! Hate this colour will not use again! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSophia - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great color, but doesnt stickLove how the color looks but this is my 3rd purchase & you start to see the color go after week 3; by week 4 you see streaks everywhere. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVanessa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |