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Custom Color Set
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66,655 Verified Client Reviews |
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Order returnI am returning the order received 01/06/2020 . The box is unopened and the tracking number is #9400 1102 0512 0028 0553 82. Please credit the account that was debited for this transaction and notify me when credit is complete. Also, please do not send any further orders as I am not satisfied with the product and its cost. I can get the same quality color from any drugstore. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDoreen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Better than store boughtI've been using this product for 4 years now, and still love it. They have many new products available now, which makes it easy to change things up. I have always had excellent customer service and advice. It is more expensive than store bought, but I am happy to pay the extra because the quality is better, and it is still much cheaper than going to a salon. I love my color, and people comment and compliment it. Not going anywhere anytime soon! 89 of 93 people found this review helpful. Did you? |
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Response From Our ExpertsDawn - Thanks so much for your feedback! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We appreciate you sharing, and Happy Coloring! |
Love itThe best at-home dye kit I have tried so far! holy ship the result is amazing! 1 of 1 people found this review helpful. Did you? |
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Unique Color!So very pleased with my colorist combination choice for me. Have received multiple compliments followed by the question where did you get that color from? I'm always pleased to say "eSalon "! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFlower - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Turned out greatVery easy to use and color comes out vibrant. 0 of 0 people found this review helpful. Did you? |
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Love the new formulaThe new formula is great! My hair is so much softer and it seems even easier to apply! Love it! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLindsey - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
colorYou do a really nice job designing the colors, but I would have to say that the product itself does not cover the gray/silver good enough and it fades away too soon. My next order will need to have maybe a stronger level base to lift out the golden tones, also. I'm probably not using the correct terminology. 1 of 1 people found this review helpful. Did you? |
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First Time Coloring My Own Hair - Hair Color Was OkayI would give my experience a 7 or 8 out of 10. I loved the customer service and the application itself was easy to follow. I wish my color was a little more red like I wanted or that the color had taken to my hair a little better. I am not sure if the color not taking was my hair itself (I waited the appropriate time before moving onto next steps), since even when I go to a salon I have to wait extra time for color to take OR if the color not taking was user error since I have never self-dyed my hair and I may not have saturated as much as I thought I did. I also feel that the root color was too different from the ends color. I do plan to give this box another try in the near future and hopefully the next color will be a little more to my vision. I really did find this easy and I loved the service so I am overall very pleased still! :) 2 of 3 people found this review helpful. Did you? |
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Still not my matchAfter 4 orders. You have yet to get my color right! I’m very disappointed with the outcome! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVictoria - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Was darker than the picture i selectedI selected a color that had more red and gold tones to it but what i received was a more dark brown with a little red in it. So my hair didn't lighten nor did the dark color show up on my hair I feel i have wasted my money. I even sent in pictures of my natural hair for the colorist to work with. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAaliyah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |