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Custom Color Set
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66,934 Verified Client Reviews |
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The outcome wasn't satisfactoryWell, it's too dark on my hair. My family even didn't realize I color my hair. I expected more change. I can say the quality of the product is good. It didn't damage my hair. Also, I feel my hair is smoother after coloring but the color itself didn't go as I expected. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Nasrin! We are sorry to hear that your color was too dark. Please check your emails, we just got back to you to help you further. |
Awesome company, gorgeous results!E-Salon has been my go-to for fantastic hair long before the Pandemic. It's been a game-changer, especially considering the exorbitant salon costs and frequent appointments I used to endure. Their professional-grade products, accompanied by detailed instructions and support, have truly transformed my routine. One impressive feature was the toning mask included in my highlights kit, which not only prevents brassy tones but also doubles as a post-highlight conditioner. Even my colorist was amazed when I mentioned it! The compliments I receive on my color are constant, and it always surprises people when I reveal that I do it myself. The support from my e-Salon colorist has been exceptional; I can ask questions and receive detailed email responses, even with her direct phone number for more personal discussions. Their proactive approach, like calling to confirm orders that might overlap or helping me adjust my auto-ship frequencies, has made the experience incredibly smooth. Plus, temporarily un-enrolling and re-starting is hassle-free since my information is securely stored in my account. I can't sing enough praises for e-Salon - they've earned in me a customer for life! 20 of 21 people found this review helpful. Did you? |
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goodgood color 8 of 12 people found this review helpful. Did you? |
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Hair dyeI have used this product on and off for a couple years and I just love it the reason why it is only four stars is because I wanted my hair darker than it is but it pretty much looks the same 0 of 0 people found this review helpful. Did you? |
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Turned my hair orange TWICE in the last 6 monthsI have been a customer since 2016 dying my hair every 4 weeks. July 2024 I dyed my hair as usual and once dry I noticed my hair was orange wherever the dye was put in my hair. I called esalon & they apologized and shipped out a replacement box for free. I did notice that the dye had exploded out of the bottle in the garbage can where I had thrown it out and this never happens. Fast forward to Dec 2024, dye my hair and hair is orange again! I’m so upset as this is the second time and it is the holidays and I have events to attend and my hair is orange. I call esalon and ask them to please overnight the replacement box. I ask why this is happening and the colorist on the phone admits I’m not the first & that they've been having warehousing issues!!! Needless to say they said they would ship out express and they did not and I got it 10days later and spent the holidays with orange hair. The dye also again exploded out of the bottle in garbage can. After being a loyal customer for 7 years and they can’t even correct their mistake in a timely manor. I am done with this company. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsWe’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details. |
Too light & didn’t cover graysI asked for the darkest brown with copper tones. My hair is now a light coppery brown color. Also, it didn’t cover up my grays. I followed the instructions exactly and I’m very disappointed in the results. Another problem was the smell. I’ve used a few different hair color services to try find the best one for me, and this one was the most chemical smelling. I’m still sneezing hours later. And the shampoo & conditioner were just ok, nothing special there. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle- We are sorry to hear that you were disappointed by the gray coverage of your recent color application and for the color turning out lighter than expected. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Prima!!!I am so happy that I found esalon!!! My colour, which was sent after professional change , was perfect. Its an amazing idea of esalon, its what busy nowadays women need!! Im very thankful!! With love and respect Rita 11 of 11 people found this review helpful. Did you? |
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Perfect MatchI can’t believe I waited this long to color my own hair. The match was perfect and it was super easy. Took about an hour total. So glad I gave this a try! 4 of 4 people found this review helpful. Did you? |
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Fades quickly, can’t get more to refreshI absolutely loved this color when I first ordered it, so much so that when it began to fade I immediately ordered more. I only received my root color. I was shocked by this since I used esalon in the past and the kit typically refreshes the entire color. While it’s a great product, I feel like that was there was to save money at the customers expense. I don’t think any product designed to color my hair that requires me begging customer service to include enough product to complete the task is worth it. The first kit you get is nice, but beware that this is I’ll never ship twice to you. 3 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsAmy-Thank you for your feedback on your order. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied! We are so sorry to hear that we haven’t got it just right with you. One of our Color Experts has sent you an email to get this resolved for you. We truly appreciate you reaching out! |
It works!It took a few adjustments but I really like the color and it works very well for my hair. 0 of 0 people found this review helpful. Did you? |