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Custom Color Set
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66,689 Verified Client Reviews |
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Not right for my hairLooks like a great kit but unfortunately was not able to proceed with full colour after strand test. Colour was not quite right and didn't cover my grey hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharin - We’re so sorry to hear that you were disappointed by the results of your strand test. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not cover grayIt didn’t cover my gray and even though I have medium length hair I notes it was thick so it didn’t cover it all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJo Ann - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the colorI was hoping for my order to be lighter but it wasn’t. I added suggestions and pictures to help get the color I wanted and it wasn’t taken in to consideration in my opinion. I ended up going to Sally’s and getting dark golden blonde 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAbreyanna - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. We're always looking to improve our service and products, and truly value everything our clients’ say. Keep an eye on your inbox for more details. |
Horrible colorThe color was completely off, it made my skin react. It was terrible. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusie - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Turned my hair Orange!My hair is freaking Orange! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too dark!!I thought I ordered light brown. My hair is a very dark brown. Not what I expected 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ordered January 02 and it is now January 25 and I have not received my order....how long does a person need to wait after ordering.??? its been over 3 weeks since I ordered and still have no hair color ! not impressed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDusty - Thank you for your feedback. We apologize for the disappointing experience you had with the delivery of your color. We have reached out to you via email to see what we can do about remedying this situation. |
Amazing! Very impressedI must admit when I ordered this I had my reservations. Thankfully they were totally unfounded! The colour has come out amazingly and is probably one of the best colours I have used. I went to darkest ash brown which has come as I wanted to. Neutral with no red undertones. I dyed it myself and why I made a right mess 🤦♀️ I know with practice it will get easier. Instructions were clear and easy to use. Everyone has been commenting of how glossy and shiny my hair looks. They cant believe I have done it myself with a home kit. When my kit arrives for my roots in 5 weeks time I’m going to add some hi-lights for a balayage effect. Can’t wait! 102 of 117 people found this review helpful. Did you? |
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EasyVery easy to use and great instructions 0 of 0 people found this review helpful. Did you? |
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So glad I found thisSecond time using this program. My hair feels and looks healthy. My highlights look natural. I am truly pleased 0 of 0 people found this review helpful. Did you? |