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Custom Color Set
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66,772 Verified Client Reviews |
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Don't waste your moneyI got my package. I followed your directions explicitly. I even had someone come and sit with me while I did this to make sure I did it right. I still look like a clown except now instead of two colors I kind of have 3 because I have the root at the base which still look Capri and then I have a brown and then I have this other color that was supposed to be medium Auburn that's what I was trying to get anyway I have missed work I have missed family commitments all because of this and as far as I'm concerned you should refund my damn money that I paid for this in the first place and I need to know how to cancel this your prompt response is much appreciated otherwise I'm putting all these pictures on Facebook Twitter and Instagram this is supposed to be professional hair color let me tell you I would rather you refund my money so I can go buy a box of dye at Walmart at least I know what I'm going to get. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisappointedI was very excited to try your new hair color product. But I have to say honestly after a few times of using it I am disappointed. To start the gray coverage if no better and what I've been buying in the store. I use color treated shampoo and only wash my hair 1 to possibly two times a week and yet even with your coloring product the grace come through after the first 10 days. In addition I am not saving any money with using your hair coloring what I buy in the store cost close to the same amount. I have had this previous color for the last 15 years medium blond in the fall and winter any lighter blond in the summer. I never had to use highlights or lowlights to achieve this color and I'm not interested in starting now. I'm open to any feedback and suggestions you may have to convince me just stay with your product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDarlene - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Less Than ImpressedWas looking forward to trying eSalon after self coloring with drug store box products for many years. I ordered as usual medium brown and carefully applied color as instructed. Step 3 Blend for Shine in the shower technique painfully burned my eyes leading to blepharitis, loss of eye lashes and a trip to my doctor. I am very disappointed with the results of my eSalon experience. My roots are too light brassy orange and the rest of my hair is too dark brown. Hair framing my face is quickly showing greys after only two weeks since color application. I was very careful with following the timing recommendations for coloring roots and then ends. My box product always left my hair shiny, silky and fully colored. eSalon has left me less than impressed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsScarlett - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Buyer BewareThe color I got was only dark brown. No purple. I had not colored my short hair in over 2 years. This was not the color said. I am so sad over it too. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShawna - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
UnimpressedIf I could give it 0 stars, I would. I followed the directions given in my kit and still ended up with hot roots. Now I have to pay a stylist to fix it. I won’t be ordering again. Too bad, it would have been really convenient. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Love itI love my hair color. It is the perfect shade. I have received many compliments on it. It covered all my gray.I would definitely recommend this to everyone. Thank You ESalon 0 of 0 people found this review helpful. Did you? |
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Perfect color..grays goneMy color looks amazing! I had trouble before getting my gray around my face grabbing the base color violet. My ecolor matches and covers with no problem. Glad I tried it. I'm a fan for life. 0 of 0 people found this review helpful. Did you? |
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LoveThe custom color made for me was perfect. I had specified previously that I wanted more red tones. They were able to create a great combination of brown and red that looks fantastic 0 of 0 people found this review helpful. Did you? |
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Love itLove the color and it definitely covers my gray hair 0 of 0 people found this review helpful. Did you? |
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Color setI am very pleased with the boxes they come in. The packaging of everything is great also. Each box makes you feel as though j you ou just got a gift 0 of 0 people found this review helpful. Did you? |