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Custom Color Set
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66,689 Verified Client Reviews |
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Easy Process, but my hair didn’t take the colorThe process and instructions are amazing!! Definitely easy to follow and it’s fool proof. I just unfortunately have super dark hair, so there was just no difference in the color at all. I knew there was a risk with the purple undertones, but I was hoping they’d show a little in the sun and unfortunately it’s just dark brown. It was worth a try tho!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIesha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
workes the best of all the color kits i have ever bought.i have stuck with this for several years, why, because they work with you until you are perfectly thrilled with the color. I have used all types of over the counter color plans, and found none to equal this product. They may cost a bit more than regular drugstore color products but boy are they worth it. 0 of 0 people found this review helpful. Did you? |
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Wrong colorI ordered a medium blonde... my hair is brown. I’m glad I did it on a Friday night, so that I have the weekend to try and fix this... very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Never hit the markTried a few years ago and never got it right. Decided to give it another shot and still not there. I don’t like the way it makes my hair feel in comparison to other products and the color was never vibrant enough an always too dark. Adjusted the color multiple times and it never got where I wanted it. I switched to Overtone and mix my own color now. Much better. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChelsey - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
One its not RED enough ?????well always looking for the right color red which I've seen a lot in a lot of other girls and pictures and so on and so forth but the color that you had sent me the first time was not the color that I wanted now I think I had canceled it cuz I wasn't happy enough what the color which I find out that you had send me another shipment when I had canceled it I'm pretty sure I did and you had charged it to my account which I think that was not right so I'm hoping you take care of this situation??? and please do not take any further money out of my account please like I said I want you to cancel it and the shipment that has already been sent if you wanted I will send it back cuz like I said I was not pleased with the color thank you very much I appreciate you trying but it was not what I wanted?? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEsperanza - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Root tuch upLove it ❤️😍💕❤️😍 0 of 0 people found this review helpful. Did you? |
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Perfect!I was totally shocked and delighted! 0 of 0 people found this review helpful. Did you? |
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Love itI get more complements on my hair than I ever have. Even my hairstylist thinks my color looks amazing! 0 of 0 people found this review helpful. Did you? |
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Easy PeasyE-Salon does it again. I love how you can tweek your color anytime! I'm loving this color...and everyone around me raves how great it looks. Also, I love the shampoo and conditioner formulated to give my hair more texture. Thanks e-Salon! 0 of 0 people found this review helpful. Did you? |
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Custom Color SetI love the product! No bad smelling chemical, soft to the hair and it comes with full instructions and necessities for the color application. Packing is very impressive and impeccable! Colorist can change the color if the customer needs to. Very recommend product! 0 of 0 people found this review helpful. Did you? |