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Custom Color Set
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66,689 Verified Client Reviews |
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Very disappointed in products and customer serviceI have a lot of gray and from the get-go, I told esalon I needed permanent color to combat the grays. After a couple months, I was still noticing my grays coming through soon after application (even washing with cold water and doing ALL the things that you’re supposed to do to get long lasting color), so I reached out and come to find out esalon is sending me temporary color. In what world is temporary color used to cover gray? None. They switched it to permanent after I reached out twice unhappy and guess what, shocker, I still was unhappy with the coverage. So I canceled. I do not recommend. You are probably getting hustled like I did. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKassie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Something has changed!I have loved eSalon hair coloring and have always had great results up until the last shipment. I have my hair dye on auto ship for every 10 weeks and I can normally go over those 10 weeks without noticing my gray showing before the next coloring. With the new formula, my gray is already showing and my next shipment has not even been shipped out yet. The product is not lasting as long on this new formula. I have added the hair tent to my order in case this happens with the next shipment. But, I will not continue to order the product if it is not going to cover my gray like it did before this last shipment. The benefit of coloring my hair myself is to save money. With me having to buy the color plus the hair tent, I may as well have it professionally done in a salon and not have to worry about doing it myself. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBecky - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not quite what I was hoping forI was really looking forward to a rich Dark purple/ blackish, But it ended up more red/brown with a tiny tiny tint of purple ... usually I’m blown away with the results of my colours but this time I was disappointed :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelsey - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Perfect!I love the color. The process was easy. Looks natural! 0 of 0 people found this review helpful. Did you? |
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Salon results at home!I love this product! I wanted to go from a bright ultra vibrant red to a dark brown with purple undertones. The colour specialist emailed me the day after I signed up and asked a few more questions based off the pictures I uploaded as she was concerned about the results I wanted. This floored me; especially when she said it may not be the product I’m looking for. I assured her I was not wanting vibrant purple and she went ahead and mixed my colour. The results are exactly what I was looking for and still looks great 3 weeks later!! 0 of 0 people found this review helpful. Did you? |
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Perfect color, great serviceI am very impressed with the accuracy of the color, which matches my hair perfectly. I am also very pleased with the service I received: several emails to make sure I was getting the right product as well as help with using it. Thank you, esalon! 0 of 0 people found this review helpful. Did you? |
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Really natural-looking color and easy to useI have had problems with my hair looking too dark—like shoe polish on my head! This color looks so natural, covers my gray well and the whole process is really easy. 0 of 0 people found this review helpful. Did you? |
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I’m so happyI’m happy with the product 0 of 0 people found this review helpful. Did you? |
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It's exactly what I wanted in my new colorI asked for a revision in my color, from Dark Brown to a slightly lighter Dark Brown with a hint of red. It was absolutely perfect, just what I had hoped for. It looks very natural and vibrant and in the sun I just shine. My daughter asked who I went to for the color and I told her "My go-to color source, E Salon!" She didn't believe me, although I have been using you for years. She couldn't believe my color was that good without going to a brick and mortar salon as she does. I told her the price and she just stared. Good Job and Thanks again. 0 of 0 people found this review helpful. Did you? |
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Excellent!Brilliant colour, easy instructions, great results. 0 of 0 people found this review helpful. Did you? |