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Custom Color Set
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66,818 Verified Client Reviews |
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Great customer serviceAlways a pleasure to do my hair.... its the little thing that I do for myself... have for years ... but I love the personal service I get. Awsome job everyone! 0 of 0 people found this review helpful. Did you? |
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Beautiful colorAbsolutely love the way my color turned out, so natural!!! 0 of 0 people found this review helpful. Did you? |
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Liked it a lotI liked my new colour and the coverage it gave me. The only reason this review is not a five star is because I thought it may be lighter, but I asked my colour stylist if they could slightly change my next order and they were so helpful and knowledgeable. 0 of 0 people found this review helpful. Did you? |
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Live the color but...The color doesn’t last. By the second wash it is coming out. It never happens on the initial formula but subsequent bottles are for roots and ends and therefore it washes right out. 0 of 0 people found this review helpful. Did you? |
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It’s fine butIt came out I little too dark might have needed a lighter color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - We apologize that your hair color wasn’t quite what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
My hair is too dark!The colour i ended up with is too dark. I wanted a copper brown shade and have ended up with a mahogany brown colour. Too dark and too red - rather disappointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmma - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Need more grey coverageThe color is nice but it needs to offer more grey coverage. I thought since I answered yes to greys in my profile questionnaire the formula customized for me would have offered grey coverage, but it did not. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHolly - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
NopeNot the color I wanted 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRonni - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It as awfulThe color is absolutely not what I expect to have. My hair turned red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEkaterina - We truly appreciate your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorDid not cover all the gray. Color already fading 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarla - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |