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Custom Color Set
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66,934 Verified Client Reviews |
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Professional productsGood quality products with quality shampoo and conditioner. Unlike shop bought products you also get a barrier cream and stain remover and the gloves are quality not made if polythene with 2 pairs included the box 0 of 0 people found this review helpful. Did you? |
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Too darkI love how healthy and bouncy this hair color works. What I did not like, is how dark ir came out. My hair was reddish copper, now it's brown. Too dark. I hope this can be changed on my next order as I had specified earlier. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAna - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Not enough for my hairThe color was not what I expected and my hair is so thick and dense that there wasn't enough product for my whole head. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarrie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
It did not cover my greys!I used this product for first time and followed the instructions perfectly. My grey hairs are still grey! I am so unhappy with this product! A waste of my time! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not enough coverageDidn’t cover my grays as I was hoping 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShannon - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Doesn’t cover greyI have been with E salon for a while and have been feeding back to my colourist to get the colour and strength how I want it. I’m not convinced it has been changed. My main disappointment is how it doesn’t cover my greys 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Catherine! Please check your emails, your colourist has got back to you and they are waiting on your response to finish your colour. |
Lifted my natural color and was too warmMy first experience with eSalon was not great, but I'm happy I tried it. After an initial hiccup, I had a phone conversation with a wonderful colorist who updated the original order/formula based on a more extensive & appropriate customer service experience. The problem, however, is that I think this company errs on the side of caution & formulates lighter (you will not get your actual formula, just a shade description), so that people don't end up dying their hair black. I was very clear that I wanted dark hair, much darker and COOLER than what I had in my natural regrowth and the strip of warmth I was wanting get rid of. The hair color that was sent to me not only didn't darken my hair, it actually lifted my natural hair color, turned my baby hairs a very medium warm brown, and lifted my eyebrows to that same color. I can't even begin to describe how disappointed that was, after how clear I was, but I decided to just stay quiet, book a salon appointment, and go get the color I desired. I followed their directions to a T, and it wasn't my first rodeo, so I know it wasn't application/timing error by me. Try this, but I do think this company formulates lighter than you want so you don't end up black hair and they don't get blamed for it. Super bummed about this, I have been coloring my hair for 20 years, but it is what it is. XO 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTiffany - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Love my hair colorI have been a customer since 2014. Love my hair color. 18 of 21 people found this review helpful. Did you? |
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I was nervousI have NEVER died my own hair. It was always done by a trusted hair dresser. When opening the box I had no idea what it all was, let alone how to use it. Thankfully the directions were detailed on paper and on video. I did select permanent which I assumed was the standard option. Apparently not. It doesn’t washout of your hair like semi permanent 😬. The color was a little darker than I realized. Although it is pretty and my hair was so soft afterwards. Great color for the winter season instead of being washed out when I have lighter hair. 1 of 2 people found this review helpful. Did you? |
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Gray coverageIt did not cover my gray at the temples. I want to cancel my subscription now. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAngel - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |