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Custom Color Set
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66,880 Verified Client Reviews |
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Love!!Easy to use! Beautiful results and silky, shiny hair! Will definitely keep using! 0 of 0 people found this review helpful. Did you? |
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Love the color and instructionsI have been having heavy highlights for a couple of years but can't really afford that so decided to go back to dark. My regular girl did dark brown over the highlights and that turned reddish in 3 weeks as expected. I got chocolate from esalon and redid the color this week. It looks great and silky soft. It will probably fade too because the highlights underneath for a little while but it is so much more affordable. I was able to do it by myself. Once I get it back completely healthy may try some highlights myself. I want to try the tint but haven't figured out how to add it to my 1 time color order (I don't like keeping my information on websites). So far love this service. 0 of 0 people found this review helpful. Did you? |
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Excellent resultAs I applied the color it looked darker and got even darker over time and I panicked. I wanted the light blond hair back that I had as a child. But once I rinsed and used the shampoo and conditioner the end result was exactly what I wanted and more. It’s natural looking without the yellow ends. I updated my account for regular delivery because I’m not going back to my old hair! Thank you ..to my hairstylist : Paul! 0 of 0 people found this review helpful. Did you? |
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COLOR GRABS/STAYS BETTER/DOESN'T WASH OUT AFTER 1-2 WASHINGS......BUT I HAD A DELAYED, SEVERE ITCHING THAT STARTED ON DAY 1 AND GOT WORSE, LEADING TO SORES ON MY HEAD, FACE AND RIGHT EAR. I USUALLY HAVE PROFESSIONAL COLOR USING 40 VOLUME WHICH WASHES AWAY AND THIS COLOR STAYS PUT. THE COLOR IS BEAUTIFUL. I WISH I COULD CONTINUE USING IT BUT FOR SOME REASON I GOT SORES ON MY EARS & HEAD. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRolf - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
color was beautiful but--I loved the color. But it took out all the volume. I have fine hair and struggle to get volume. Use high end shampoos and conditioners to get a little lift. Useually coloring helps to add some volume but that's not the case with your product. My fine hair won't tease to get volume. Adding stylng product flattens it as well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - Thank you for your feedback. We apologize for the disappointing experience you had with our custom hair color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection! |
Great repackaging, great coverageUnfortunately I ordered too dark a colour , Which i need to redo - I was a bit confused directions ,as it said to apply to roots only and not through the rest of my hair ,as this is my first time using the product, if i applied it to roots only my hair would be two entirly different colours 🤔 0 of 0 people found this review helpful. Did you? |
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Not the right shadeIt is too warm for my complexion I had to go to a professional to get it fixed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Did not fully cover all grey hairFor some reason I wasn't able to get a good coverage of all my greys and need to reorder more product. Hopefully it was just a fluke. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStella - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Wrong colorI had asked to have a new color, one that was lighter then my own. And I received the same color they I had last order 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The first shipment had leakedThe first shipment I received had leaked all over the inside of the box. I phoned customer service and they promptly replaced my order. Great job. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJean - Thank you for your feedback, I'm sorry to hear the first order arrived leaking but we are so happy to hear that was taken care of and you are enjoying your eSalon color and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |