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Custom Color Set
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66,880 Verified Client Reviews |
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Coverage was good howeverI chose light brown in hopes to start the journey of lightening my hair. My hair was already fairly light on the bottoms so I thought it would just match up my entire head. Instead I now have dark brown hair. This color is not light my hair is now much darker. It was disappointing color wise but the coverage was correct. This was taking a chance I just wish I had better results to report. Like I said coverage is good shine is even good but color was off. 2 of 4 people found this review helpful. Did you? |
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Response From Our ExpertsLindsey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Doesn’t workI used both bottles they gave, my hair was completely saturated and I left it for more than enough time. It didn’t work!! I’m extremely disappointed. Will not be using this product again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn’t workMy hair color did not change at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLillie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Gray Coveragethis system doesnt cover grays very well, not sure I will continue 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Esalon Nailed itAbsolutely love my colour and its price. Just perfect and got so many compliments. The whole thing is effortless from ordering to applying and even renewing. 15 of 16 people found this review helpful. Did you? |
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Great Color KitI have been getting my color set from Esalon for years now and love that everything about it is so easy! I can make notes and adjust the color, decide how frequently I want a new set, and the kit comes with everything you need! 16 of 20 people found this review helpful. Did you? |
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Colour is nice but it doesn’t cover the greysThe colour is lovely but it doesn’t fully cover the grey hair - which I wanted. I am using this between salon visits so it is a little disappointing. However, the quality is great, its smells nice and the shampoo and conditioner it comes with are quality 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJoanna L. - Thank you for your feedback! We’re so sorry to hear that you were not satisfied with the grey coverage of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps. |
Not redI finally found the time to color my hair and it is not the red I was wanting. It is more brown than red. Was looking for Auburn. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAudra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Trying to cancel orderI have followed all the instructions given to edit and/ or cancel my order and I cannot edit it on my mobile phone. I had wanted the initial color, not the second one. I wish to cancel any upcoming order . Thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoanne- We truly appreciate your feedback! Upon reviewing your profile, we see that we have already worked to resolve your concern. Please let us know if there is anything else we can do to help! |
Excellent match!!I was pretty nervous, but went for it! Y’all did not disappoint! Thank you so much! I love it and am completely sold! 18 of 22 people found this review helpful. Did you? |