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Custom Color Set
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66,880 Verified Client Reviews |
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AWESOME Customer ServiceThey called and emailed a few times to make sure they understood my hair, my hair needs, and what color I liked the best. Instructions were easy, and my hair turned out PERFECT. 0 of 0 people found this review helpful. Did you? |
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AmazingI have been colouring my hair with shop bought dye for years, because the twice that I have had it done in a salon my hair went green after washing both times. So I was nervous to try your hair colour, but I am so glad that I did, my hair has never looked better the colour is beautiful a little darker than I wanted but I have changed it for my next order. I love the whole package, you have thought of everything and the little extra things just make the experience of colouring my hair just perfect. Thank you x 0 of 0 people found this review helpful. Did you? |
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PerfectThe color was just what I was hoping for. It completely colored my gray and gave me wonderful body too. 0 of 0 people found this review helpful. Did you? |
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The Best Color So FarI received my first color box and tried it for the first time I have to admit I was very skeptical at first Especially since I am an ex hairstylist of 24 years and I am used to using only the best quality color you name it i have used it I have to say my ecolor came out totally amazing I have been having a tough time to stop pulling up brassy but I also need to cover grey and ash Blonde alone doesn’t cover Grey I explained that too my estylist and low and behold it’s the best color yet plus my hair felt so silky soft and healthy I am a believer 0 of 0 people found this review helpful. Did you? |
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Nice natural colorI have always colored my hair at home. I have naturally medium auburn hair with copper highlights and dark roots. I have a few grays showing up and wanted to hide those while adding all over shine. It can be hard to find a natural looking Auburn from a box, but I am so happy with my color! It gave my locks the boost I wanted without looking like I colored my hair myself- no brassy tones. The formula was pretty strong while I applied close to my face... even made my eyes water. But- the smell did not linger once I washed it out, which is not the case with my former box dye. I am happy I found a color so close to my natural color! 0 of 0 people found this review helpful. Did you? |
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Perfect colorMy color specialist did a perfect job. I asked for a little more red this time and I was thrilled with the results. 0 of 0 people found this review helpful. Did you? |
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Does not last for at least 2 weeksHello! Thank you for letting me try the product again. As observed before, the solution smells good/ not strong and I loved it. My first bottle lasted for 6 days and my gray roots were very obvious in less than a week. This second solution, I used it last Feb. 13th, my hair was fresh and clean and I followed all directions religiously. I tried not to wash my hair 3x a week like I regularly do but I washed every 4 days instead, hoping to save the color. Unfortunately, my scalp was very itchy and not used to washing for longer days gap. This time, the gray came quite obviously after 11 days. I would like to keep this product as it smells great to me and the color Is perfect but it does not last longer for at least half a month. It is hard to keep coloring my hair more often if the product does not last longer. Oh, did I mention that that when I used the product 2x, my scalp was burning for at least 5-8 minutes and slowly faded away. I don’t know if this is a normal effect, but I did not have this sensation using other boxed hair dye. Maybe this product is good but it does not work well for me. It might work well with others though. It might be my type of straight, thin and fine Asian hair that’s the problem. Anyway, thank you so much but I will not subscribe. Thanks again! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynne- Thank you for your feedback. We apologize for the disappointing experience you had with our custom color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection! |
Didn't get the color I wantedI chose an ashy type of light brown hoping to get what I asked for. I did everything as written on the note but ended up with a color much darker and redder than I wanted, or that was on the picture. Moreover, I didn't have a lot of gray hair to start off, but the color wasn't able to cover them. However, the delivery time was relatively short and the customization of the bottles added a cute touch to it all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTianzhu- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Wish I loved it moreThe packaging and presentation of everything was very exciting - all materials included and a perk, Gray coverage was minimal, grays are still visible even after extra processing time, also the developer lifted my root color so now I am left with lighter roots and darker ends :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMel- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Not sure what to thinkAt first, the color was great, but after only two washes it faded too much, especially at the roots, it looks like I didn't dye it for a couple of months. On the other side, aplication was really easy, it wasn't dropping and there was enough product 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDajana- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |