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Custom Color Set
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66,880 Verified Client Reviews |
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Long lasting colorI had to change my auto send date back one month per my stylist, because my color last so long and she doesn’t want me coloring over top of color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Got so many compliments on the color!Although it was VERY tough to wash the color out of my hair, the color was beautiful! I received so many compliments! Called customer service to ask about the difficulty in washing it out and they were super helpful!! 0 of 0 people found this review helpful. Did you? |
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Deceptive and Poor Customer ServiceI was shopping on the site of what looked to be a competitor and was switched to esalon. I purchased hair dye without knowing that I had been switched to esalon. I received the product, but I am not comfortable using it, after reading the terrible reviews, especially about wax that is difficult to remove. Esalon now expects me to pay shipping to return the unused product. Also, I never requested to be set up for auto ship, but in placing a complaint, I found that I was set to receive a shipment each month. SCAM!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear you were disappointed by the results of our Hair Color.We have reached out to you via email to discuss this matter further. |
5 starWasn’t sure on my colour till today medium blonde is little darker what I would normally have . First time I have coloured my hair myself with out going to a salon. Think I will try the light blonde next time . Roots and ends look good . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLyndsay - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Fun product. Did not cover all my grays.Excited to get home color with such great reviews. Unfortunately my grays are very stubborn. Only one shelf product works for me outside of of the salon. This product was great smelling and very easy to use. Just not a fit for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVanessa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Wrong colorI followed the directions exactly and it turned out brown with absolutely no red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTiffany - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Beautiful color but doesn’t cover my graysI’ve been using for almost a year now and I wanted to love it. But when I am done coloring my hair, my small gray hairs in the front of my face haven’t been colored and then within a week or two any gray it did cover fades off and my grays are there. I am ending my subscription. FYI I used to be a hairstylist and I know how to properly color my hair so the error isn’t on my part. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not For MeThe color did not cover my gray as it should. After one week it started fading. Not happy with the quality of color. I will not be renewing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMabe'l - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Happy GirlI am always so happy with my hair color, the gray coverage is fantastic and the color is amazing. I also love the fact that eSalon sends you a reminder email to ask if there are any changes you would like to make to your next order. I have changed my hair color many times and I'm sure my colorist is frustrated but never the less I have always recieved quality service and beautiful color. Thank you Paul my colorist and eSalon for a wonderful product. 14 of 15 people found this review helpful. Did you? |
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GREt team who helped a lot.I had not dyed my hair in years...them I found esalon and said what the heck I'll give them a try. SO SO SO glad I did. The color was easy to put on and easy to rinse out. They have me for life! 0 of 0 people found this review helpful. Did you? |