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Custom Color Set
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66,903 Verified Client Reviews |
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Over 7.5 years!I have used esalon.com for over 7.5 years and I will be 68 in April. I couldn’t afford to go to a Salon anymore and just didn’t like the color I got from using the DIY stuff I bought at big box stores. I’ve only adjusted the color once with Esalon and had a slight change in the directions to help me cover the grays better. Autoship is great! I am sent an email alerting me that an order is coming due, and I can go online and adjust it in several ways if I am not ready. I plan on using Esalon as long as I am able. Almost forgot to mention, I always receive compliments on my hair color, blonde of course. 0 of 0 people found this review helpful. Did you? |
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FailI've received 2 boxes I didn't even use. I asked for no red or brassy... got it anyways. I tried to call and get hung up on -system doesn't recognize a selection. Tried writing to customer care, it wouldn't save my message. I'm giving up. Great idea but lousy execution. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRonda-We’re sorry to hear that you were unhappy with the results of your custom color and not able to get in contact with us. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. |
DisappointingI loved the colour, but my hair was straw-like...incredibly dry and brittle after using it. The colour faded really quickly too. An expensive mistake! The repair shampoo and conditioner did help, though expensive, but it has taken months to return my hair to the shiny silky condition I was used to. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsHi Marilyn! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Beautiful hair colorI have salon hair color for a fraction of the cost and it's beautiful. My color stays in for for 3 months, looking fresh, I love it. 8 of 8 people found this review helpful. Did you? |
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Just the right adjustment I was looking forThank you for adjusting the color, I really love it! 2 of 2 people found this review helpful. Did you? |
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Great coverage and love the rich colorMy color looks natural and beautiful. Covers grays beautifully!! Best customer service. Highly recommend. 2 of 2 people found this review helpful. Did you? |
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Love the products-BUT….I will not pay $34 for one bottle of color and the developer - I discontinued Thanks anyway Sarah Lowry Texas 0 of 0 people found this review helpful. Did you? |
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DissapointedI left this product on over an hour and it did not cover my gray . 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsGloria - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
I love the colorI love the color but can’t give this 5 stars because it does not do a good job coloring my grays. I have followed the directions to a “T” and stil grays are visible after 2 weeks and I am not a frequent hair washer. I try to go 5 days without washing. So I will need to go back to the salon. Again love the color it is perfect just not lasting as long as a salon color. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We’re so sorry to hear that you were disappointed with your gray coverage. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Like the idea, but not the color, yet.I like the idea of only needing to color roots. But I still haven't found the perfect natural looking color for my hair. So far color comes out too copper, too brown, or too yellow - not natural looking colors. Remaining hopeful. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMarie-Josee - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |