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Custom Color Set
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66,880 Verified Client Reviews |
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Great productI love my hair! The color is perfect and even the texture of my hair is greatly improved. Don't let me forget the grey coverage. Excellent. 0 of 0 people found this review helpful. Did you? |
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Luv this product!!!This is so easy to do and with long hair it’s virtually impossible to get the grays done which thankfully are not patches but just really at the temples. Very very reasonable, I luv my colorist Stephanie! 0 of 0 people found this review helpful. Did you? |
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Yes!Covers gray, at my doorstep right when I need it, time and $ saver and I can speak to a pro if I have questions. Yes! 0 of 0 people found this review helpful. Did you? |
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Excellent customer serviceI ordered my initial color at a discount to try the product. They sent 2 bottle to ensure full coverage. I used as instructed and hated the color! I left it for about a week, thinking I just needed to adjust to it and it would be fine. A caveat being, this is only my second time coloring my hair ever in my 30+ years. So anyway, about a week in and I decide I can't wait, i do not like how my hair looks and can't wait until my next order in 2 months. I called the service number and spoke with a rep. She told me what I need to do first (take pics in natural light so they can see the color and identify what changes to make). I took the pics, replied to the email, and got a call back within the hour! We talked about what I wanted and what I didn't want, and they are making a whole new formula for me, free of charge, because I wasn't satisfied! I'm so excited to get my new color and try again. This will keep me coming back and will make me totally recommend to others! Bravo! I will update (or review a second time) once I recieve the new color and can try it out! I am editing this post as of March 12th. The new color esalon sent me is beautiful. My hair is still healthy. I waited a while to write the review to see if my hair would fade and it hasn't. I recieved my new color quickly, the directions were tailor made again to ensure full color coverage, and I am very happy with my results overall. I would and have recommended esalon to others. 0 of 0 people found this review helpful. Did you? |
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Almost perfect!My color could still be a little brighter, but I'm not complaining! 0 of 0 people found this review helpful. Did you? |
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Not for meStrong smell that breaks my hair. I dont want to use again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachael- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Hair turned BLACKCANCEL TERRIBLE EXPERIENCE 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Too light, gray coverage?Color was waay too light and left me with a salt and pepper look on my roots... Very displeased... Again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacey - We’re so sorry to hear that you were disappointed by the results of your color application, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. We look forward to crafting your custom color! |
ColorDidn't even change my hair color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMariah- Thank you for your feedback. We apologize for the disappointing experience you had with your custom blended hair color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection! |
Did not get the tone intendedI asked for a more vibrant wine/burgundy color... my hair is just brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlyssa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |