66,880 Verified Client Reviews |
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Didn’t workThe colour didn’t take to my hair at all It looked orange for a day or so then just faded and within a week or so washes our completed 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Tanya! We are sorry to hear that your color faded. Please check your emails, we just got back to you to help you further. |
Not even closeI explained that I wanted copper orange hair (not fiery red) multiple times. Customer service was nice but that's the only good thing I have to say about this company. They sent me two "reformulated" colors for free so I guess I appreciated that even though they ruined my hair. Was going from platnium to orange copper. They knew I was platnium from day one. 1st box the "colorist" felt confident that this would be no problem. Color washed out pretty much instantly. 2nd "colorist" I talked to thought a permanent rather than a demi was best. 3rd "colorist" said it would be a process which I understood due to previously being so light and my hair is very porous. I don't see why, if I needed a filler (which I did) they didn't explain that in the beginning. If you ask to speak to a manager, she is nice in a passive aggressive way. She understands why EVERYTHING was formulated. Even if you had one say demi perm the next say permanent and the next (last) say demi. It's a waste of your time and your money. I appreciated the refund but 20 something bucks can't undo the damage my hair has suffered due to this company. I honestly don't believe a single one of them are licensed. Look at the requirements if you want to work for them. Bare minimum. Don't be fooled. You're better off with box color. Pretty much the same thing. Sara and Genevieve were my colorists if I recall that correctly. Not impressed ladies. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBritini- We’re truly sorry that our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
First experienceMy first experience didn’t go quite as I’d like. My roots did not hold the color but the rest of my hair did. Alexandria did a great job adjusting the color and sent me a bottle to redo my roots. It worked great and looks fabulous! I’m so excited to cut the expensive salon cost out and the time it took to go sit there for hours while I had it done! So glad I gave this a shot!! 6 of 6 people found this review helpful. Did you? |
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BrilliantThe colour looks like I've been to a salon. The coverage is brilliant and leaves your hair feeling soft and shinny 4 of 4 people found this review helpful. Did you? |
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My colorI have been getting my color from here for years I would recommend it to everybody that I talk to and they all said that my hair looks great and I agree, so I am hoping that some of them went there because they’re not gonna get any better color 2 of 2 people found this review helpful. Did you? |
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Beautiful colorThe color is amazing. I love it. I will continue to use this for a while until I change my color and I will consult with my stylist for another color. Now, I am highly satisfied. Thank you so much. 2 of 2 people found this review helpful. Did you? |
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Love it!Spot on colour and tone. Absolutely love the whole experience. Will definitely be using regularly 2 of 2 people found this review helpful. Did you? |
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Awesome productThe best dye kit ever!! Thank you esalon for offering such a good product. I Will always be a loyal customer. 2 of 2 people found this review helpful. Did you? |
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Love itThis color seems to suit me much better. The ash in it does help. 2 of 2 people found this review helpful. Did you? |
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Excellent ProductEasy to read instructions, and no harsh smell. I would recommend it to everyone. 2 of 2 people found this review helpful. Did you? |