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Custom Color Set
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66,566 Verified Client Reviews |
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Nice, but not the results I wantedThe packaging was eye catching and even fun to open. The instructions, which I followed to a T, were very clear and in easy-to-read print. The shampoo and conditioner had a pleasant smell. Everything was delightful until my hair dried, and I could see that the color was not the warm golden blond that I was hoping for and have obtained from other brands, but rather ash blond, or what we used to call "dishwater blond." I'm trying to find where in my online account to cancel. Not easy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Tiffany, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Love this product!This product is so convenient and easy to use. The color stylists are great! I would recommend this company to anyone 8 of 8 people found this review helpful. Did you? |
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3rd try luckymy latest box was the perfect color. hair feel healthy and look shiny. thank you to my color consultant for the extra care and multiple adjustments to my color 15 of 17 people found this review helpful. Did you? |
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Beautiful colourLoved the colour, it was exactly what I had wanted and instruction meant I had a nice even tone all over. 9 of 10 people found this review helpful. Did you? |
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Best thing I ever did was switch to EsalonSo I have never been a fan of going to the hairdressers because I have social anxiety. I have always cut and coloured my own hair at home but I have always used box hair dyes. I have naturally curly hair and I have made so much effort to enhance my curls and take care of my hair over the past few years. However box hair dyes would always leave my hair feeling dry, and my curl pattern would be damaged from them. Since switching to Esalon colours my hair is super soft all the time, it does not feel damaged at all after dying. My curls are the best they have ever been and my hair has literally had a glow up. I am so happy with the product. The colour is beautiful, no damage and leaves the hair looking blended, natural, soft and shiny. I will be keeping my subscription for a long time. 0 of 0 people found this review helpful. Did you? |
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Liked color match but grey isn’t coveredProduct came quickly and with easy directions. Like the color match…I sent a picture and I think that was helpful. Only problem is the grey is starting to show through 1 week in and I don’t have extra product to touch up. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenise - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Run if you are Blond! My hair is orange again!So I was really hoping last time was a fluke but now I received my second order and I followed the instructions to a t and I am really orange this time. No one responded to my emails so I am trying some other company products to see if I can somehow tone down the orange though my hair will never be the blond I asked for. (I am naturally blond with some grays) I am never doing this again and its back to the professional who actually knows how to mix color. Very disappointed in the product and the customer service this time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Corinne, We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection in the future! |
So much better...I ordered the no ammonia, it failed to cover greys, I wrote a review e salon contacted me and gave me a credit to get one with ammonia. I tried it and it did an amazing job! The color is spectacular and will be my go to for now on. The color looks better than my $140 hair appointment! 18 of 19 people found this review helpful. Did you? |
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BeautifulI got many positive feedback on my new hair color. Several people commented the color looked so good on me and they loved it. My hair felt so soft after using the conditioner that came with the color. Truly outstanding color! 13 of 14 people found this review helpful. Did you? |
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custom colorLove this product and especially love customer service-I provided feedback on my first order and the next one was perfect! 10 of 11 people found this review helpful. Did you? |