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Custom Color Set
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66,903 Verified Client Reviews |
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Exactly What I Wanted!The color I received was exactly what I was going for and is absolutely gorgeous! My first order arrived damaged but customer service was able to replace the item quickly which was great! Definitely going to be sticking with this color for a while and my hair feels so healthy and fresh after coloring. Amazing service and product! 2 of 2 people found this review helpful. Did you? |
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Great Color Great Customer ServiceLove the ability to change the color with just a phone call. I had changed my color but didn't like it. Made a call, had it changed and sent to me. Love the Customer Service. 1 of 1 people found this review helpful. Did you? |
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Very pleasedLove my color! It all blended and pulled everything together. I get so many compliments! esalon rocks! 0 of 0 people found this review helpful. Did you? |
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A Gingers Dream!!!Sooo very happy with my colour!! Thank you 😊 loved the personal touches and my name in the bottles 🤍🤍👩🏻🦰. Will be buying again and again!! 0 of 0 people found this review helpful. Did you? |
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WoWLooks natural... 0 of 0 people found this review helpful. Did you? |
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Doesn’t workColor not right- itchy afterwords 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Nishat, We’re truly sorry to hear that you experienced a minor allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Very disappointedThe color was not at all what I expected. I used it anyway and within the next week my grays emerged back out. And my hair is dry. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Theresa, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
light brown more like darkest browni ordered light brown iv coloured my hair and its more like dark brown not happy 0 of 0 people found this review helpful. Did you? |
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Response From Our Expertskayleigh M. - Thank you for your feedback! We're so sorry to hear that your hair colour didn't completely meet your expectations. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details. |
ColorDid not cover gray entirely ask colorist to tweet it a bit with next color. I did love the color with lots of shine. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Carol, We’re sorry that you were unhappy with the Gray Coverage of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon! (: |
No Gray CoverageI just changed the color to alittle darker - my previous color NEVER had issue with GRAY coverage - but this time - my gray is ALL STILL there….?!? What happened? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |