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Custom Color Set
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66,880 Verified Client Reviews |
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Too redToo red and the color did not stay 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily M. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Received Rebecca’s Color…I received the incorrect color, Rebecca’s color. To be sure Rebecca reported it by now also and no one took the time to contact me…or Rebecca is getting ready to be a redhead instead of a brunette… 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrandy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Worst product EVER!!!My hair was supposed to be ash blonde and it’s green and orange. If I could give it a no star rating I would. Don’t waste your money or time on this you will regret it tremendously! Now i have to spend hundreds more at a real salon to get it fixed! They ruined my hair!! I’ll never use this product again!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKate - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My scalp is in agonyI had to wash it out within minutes, overwhelming stench and it hurt like crazy. Hair feels like straw and is breaking off when I try to brush conditioner through. I'm absolutely gutted. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHeidie - We’re truly sorry to hear that you experienced an allergic reaction while using our color. Upon reviewing your profile, we see that you have already informed our team. However, please check your inbox, we have emailed you the list of ingredients in case you wish to check it with your doctor as well. On behalf of the team at eSalon, we wish you an easy recovery and don't hesitate to contact us if we can help you further! |
Great ColorI am extremely impressed with the color that was chosen and made for me! I love the color! 7 of 7 people found this review helpful. Did you? |
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Perfect!After paying hundreds of dollars every three months to keep my light blonde hair fresh, (and get the dreaded ash mixed with grey to be gone), I tried this product and I could not be happier. My best friend helps by foiling my crown and I do the rest. The color they sent was perfect for a refresh and we had FUN! Signed up for autoship and could not be happier!! Be sure to give the colorist as much info as you can, and also send pics so she can see you!! Thank you eSalon!!! 6 of 7 people found this review helpful. Did you? |
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Beautiful ResultsColor last 3-4 weeks max. So Pretty wish it last longer!! 0 of 0 people found this review helpful. Did you? |
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While processing the roots the bottle started to bubble over!Second time this has occurred.The bottle bubbled over while my roots were processing. 8 don't know what is going on with the QUALITY department but something has definitely changed and not for the good!! Never had an issue before 2022. 0 of 0 people found this review helpful. Did you? |
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Didn't cover greys, colour not noticeableUnfortunately the colour didn't cover my grey hairs, followed the instructions to the minute, very disappointed with the outcome, can't tell my hair has been coloured. Going to have to re-dye with a box colour now. Gutted 😢 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMrs S83 - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color. Please, check your inbox, we have reached out to you via email with next steps. We appreciate you reaching out to us and giving us the chance to get it right. |
Color faded quicklyThe color was great while it lasted! Unfortunately it didn’t last a week. :-( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Sara, We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |