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Custom Color Set
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66,934 Verified Client Reviews |
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Asked for Auburn. Ended up with pitch black hair. How?I'm so confused how this happened. I'm also disappointed in myself for trusting esalon knew what they were doing. My hair texture feels amazing though. That's why I gave 1 star. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaxine - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
I wasn't satisfied with the high value and it doesn't deliver what it promises.the product does not cover 100% gray hair as promised 🥹 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Ingrid! We are sorry to hear your greys are not fully covered. Please check your emails, we just got back to you to help you further. |
Horrible reviewThe roots color did not color my roots AT ALL ,and my color was soft blue black. Im extremely disappointed, I also did not know that you would be taking money out of my account for the next months installment payment, i would like a full refund and how i go about getting that done. Thank you Mandy taylor 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Mandy, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Seem to be having a hard time getting the correct colorI am trying to get an ash color-no orange/gold-seems like that is all I am getting. I am willing to give one more try( have tried 2x) Somewhat frustrated-feel as though not being heard I have a background in hair and feel it should be easier than this to get what I want. I like the product and do not have sensitivities to it-that is only reason I am willing to try again-hard for me to find products that don't bother. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRhonda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not really change colorI didn't like how color lasted 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMiriam - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Wildly off on the color I was expectingI have dark brown/black hair, I was very clear I wanted root coverage for greys only in my natural shade. This color was way off what I expected when they sent it the first time, it’s practically copper! Annoyingly I have received a second bottle of this stuff without realizing that it’s a subscription service. Overall a generally annoying experience which has mucked up my hair and cost me $70 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnna- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Grey coverageI was much happier with my 2nd delivery which had been customised for more grey coverage. I'm beginning to see the new colour change and I'm very pleased with the results 13 of 13 people found this review helpful. Did you? |
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Amazing color!This is my 3rd order for hair color and products. I am a so thrilled with this product. It cost a bit more than my old hair color I’ve been using for 20 years but Esalon is truly “I’m worth it “ status! The color is bright and natural looking and the grey coverage is so amazing, like no other do it yourself color I’ve ever used! My grey hair does not appear before my next shipment arrives (6 week auto ship). The shampoos, conditioner and leave in conditioners really have taken my dry brittle hair and transformed it to soft shiny hair! Thank you Esalon! 12 of 12 people found this review helpful. Did you? |
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Got me back to my natural hair colorSuper easy to do and ended up being my natural hair color 8 of 8 people found this review helpful. Did you? |
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Not the “cooper” look I was going for.Over all the color was okay, but it was more auburn then cooper. It honestly looks more brown. It did cover my grays and the color matches through my hair, but next time I think I would like more cooper in it. I will order again from eSalon because I love the price and convenience of doing it myself! It may just take a couple times before I get the color I really want. The last time I started it took a couple colors to get it right. I'm okay with sticking with this color for my next autoship if it is too difficult to change, but I do look forward to getting to the cooper color I really love! Thank you, Sarah H. 0 of 0 people found this review helpful. Did you? |