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Custom Color Set
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66,880 Verified Client Reviews |
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ScamSigned up to unwanted subscription impossible to cancel 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Wendy! We are sorry for any misunderstanding with your Color Plan. Please check your emails, we just got back to you. |
Not receivedStill waiting for order, its now been 15 days since its been shipped. Tracking info is not available and I am not getting a message back from the company about the issue 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Kasia! We are so sorry to hear your order hasn't arrived. Please check your emails, we just got back to you to help you further. |
BlackHow cheap of them not to give a tray or hair clips. This forces you to use the bottle method which is messy and impossible to do two steps of roots and ends. If you want to lighten your color or change your hair color you better tell them your current t color is your desired color. I wanted to lighten my dark hair considerably. But I picked dark brown for current color and I had very few options of- black. I got the lightest red possible which was dark and my new color is… black. There is no way to change or pick a new color other than to say “go one shade lighter” which is… black. Better to pick out crummy supermarket color cause at least you get a choice of what color you want and have a chance at going lighter. My hair falls out either way. Two bottles of color- roots and ends? Either fuss and fiddle with the brush (and no tray) and throw half of each bottle away and overdo your hair, or just do one color bottle every other month or so. Either way enjoy your black hair. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAnn - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Great colorsI finally got to use my special blend . I am very happy it’s exactly what I wanted 5 of 5 people found this review helpful. Did you? |
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Color Perfection!I am so impressed with everything I received in my first kit. The result is fabulous! The color looks so natural--unlike the box color I once used. It's even better than what I got from my beautician (she was a two-hour roundtrip away). I can't say enough good things about it. I am so pleased. 3 of 3 people found this review helpful. Did you? |
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Hair coloringFirst time using this type of hair color very easy to use very easy to apply easy instructions easy cleanup. I would recommend anybody to try it. But I like best about it is that you can adjust the color to the way you seem satisfied with And keep trying it until the desired color 2 of 2 people found this review helpful. Did you? |
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Very pleasedI love the color, kudos to my colorist - Sarah. It was so easy to use (actually my sister did it for me). I highly recommend this product for your home coloring needs. Thank you! Tricia 2 of 3 people found this review helpful. Did you? |
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Never receivedI will not have the chance to test the product since I haven't received it. I expected it would be no later than 10 days. So I'll be canceling altogether. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Rosa, We truly appreciate your feedback! I am so sorry you have not received your order. Upon reviewing your profile, we see that one of our Color Experts has reached out via email to help resolve your concern. Keep an eye on your inbox or spam folder for more details! (: |
Didn’t find it easy to do myselfI didn’t find it easy too do myself as I have a problem with my shoulder so difficult to part hair and use brush 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Karen! We are sorry to hear the application wasn't easy due to your shoulder issues. Please check your emails, we just got back to you. |
Did NOT WORKI already sent a review and comments un and never got a response 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Sally, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |