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Custom Color Set
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66,880 Verified Client Reviews |
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Custom color setI’ve been using e-salon color for a while now I have asked them to tweak my color several times and they are always ready to work with me. This last color change is exactly what I asked to achieve . My colorist nailed it making this my forever color. I love it. My hair is healthy, shinny and easy to curl. Amazing. Thank you e-salon! 5 of 5 people found this review helpful. Did you? |
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Awesome productBest decision, awesome product. So happy with my color and the condition of my hair is so much better. Also, this is the first product that has truly colored my gray! 4 of 4 people found this review helpful. Did you? |
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Very nice.ce color for me.It is a very me. 0 of 0 people found this review helpful. Did you? |
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Asked for Auburn. Ended up with pitch black hair. How?I'm so confused how this happened. I'm also disappointed in myself for trusting esalon knew what they were doing. My hair texture feels amazing though. That's why I gave 1 star. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaxine - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
I wasn't satisfied with the high value and it doesn't deliver what it promises.the product does not cover 100% gray hair as promised 🥹 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Ingrid! We are sorry to hear your greys are not fully covered. Please check your emails, we just got back to you to help you further. |
Horrible reviewThe roots color did not color my roots AT ALL ,and my color was soft blue black. Im extremely disappointed, I also did not know that you would be taking money out of my account for the next months installment payment, i would like a full refund and how i go about getting that done. Thank you Mandy taylor 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Mandy, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Seem to be having a hard time getting the correct colorI am trying to get an ash color-no orange/gold-seems like that is all I am getting. I am willing to give one more try( have tried 2x) Somewhat frustrated-feel as though not being heard I have a background in hair and feel it should be easier than this to get what I want. I like the product and do not have sensitivities to it-that is only reason I am willing to try again-hard for me to find products that don't bother. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRhonda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not really change colorI didn't like how color lasted 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMiriam - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Wildly off on the color I was expectingI have dark brown/black hair, I was very clear I wanted root coverage for greys only in my natural shade. This color was way off what I expected when they sent it the first time, it’s practically copper! Annoyingly I have received a second bottle of this stuff without realizing that it’s a subscription service. Overall a generally annoying experience which has mucked up my hair and cost me $70 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnna- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Grey coverageI was much happier with my 2nd delivery which had been customised for more grey coverage. I'm beginning to see the new colour change and I'm very pleased with the results 13 of 13 people found this review helpful. Did you? |