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Custom Color Set
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66,866 Verified Client Reviews |
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Excellent Customer Service!Had to cancel my next order & subscription due to unexpected allergic reaction to haircolor. I do have a sensitive scalp but thought this product would be ok. Called customer service & the CSR was extremely helpful & caring. Everything canceled w/o a fuss or hassle. I am disappointed as the products are extremely well crafted & my actual hair turned out very well. I wish all companies treated you w/ the same professional courtesy & respect. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I asked for dark blond and it’s dark brown. My existing hair colorNo one even knew I dyed my hair. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJustine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Love the colour & easy to useFound the guidelines easy to follow & encouraged my daughter to purchase also, leaves your hair feeling soft & lusious 4 of 4 people found this review helpful. Did you? |
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PerfectPerfect color for me ! 2 of 3 people found this review helpful. Did you? |
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Best home hairI haven't used home hair color in many years and recently have traveled abroad leaving my stylist back home. ESalon has been a miracle for my root touch ups. 0 of 0 people found this review helpful. Did you? |
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ColourThe colour was really nice but there wasn't enough for my hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Lisa! We are sorry to hear your color wasn't enough. Please check your emails, we just got back to you to help you further. |
Quiet disappointedI ordered soft black/blue followed instructions and left product on for time specified but cant see any blue tones atall in the hair… and i was worried it was going to look to blue from the colour of the mixture in the bottle. it’s covered the greys though. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna A. - Thank you for your feedback! We're so sorry to hear that your colour didn't meet your expectations. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps. |
SadI had high hopes but my hair looked so dull and drab after my permanent color. It looked better prior. I will not be continuing. It looked nothing like what I picked which wasn't far from my natural color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRenee- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thank you again for reaching out and giving us a chance to help you reach your color goals! |
Didn’t cover gray at allColor is fine but really disappointed on the lack of gray coverage. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarlene - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Gifted Colorist, Amazing ExperienceI cannot believe how amazing my hair turned out with this and the highlights. From the vantage point of a salon, chair, and person standing in front of me, I've spent so much time trying to accurately explain the type of "gold" I wanted my hair to reflect, and I've always assumed it was me who couldn't get it right. It probably was, but still...I've never had anyone nail my overall "antique gold" effect the way this colorist did. I love it. I love the roots, and I love the highlights. My hair feels healthy, vibrant, and looks so much fun. Yes, I did it myself and I have no patience, but even I couldn't mess this up. It's so fabulous. Thank you, eSalon. You've changed my life. 8 of 8 people found this review helpful. Did you? |