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Custom Color Set
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66,866 Verified Client Reviews |
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Perfect!This has ended up being my preferred color for my base/root color! It has the perfect richness of a dark chestnut color that's not too warm to where it looks brassy, and not to cool to where I look drowned out. It's perfect for my skin tone also. 1 of 1 people found this review helpful. Did you? |
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GreatVery happy with my hair colour it was so easy to use the kit that was sent and all the instructions made sure I changed my colour properly! Would highly recommend 1 of 1 people found this review helpful. Did you? |
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Works well but...Easy to use... covered most of my gray... but didn't do well around my temples like I would have liked. 0 of 0 people found this review helpful. Did you? |
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Too redAfter just one shampoo, there’s a lot of red/brass 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red/brassy than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
Maybe I need an updateUnfortunately this time around I still had grays right after coloring. This wasn’t the case for my previous months which were exactly the same formulation so I don’t know what went wrong this time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKari - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
The hair color was completely crushed and colored my clothes, the parcelsThe packaging of this is awful, it's a very cheap plastic bag with holes in it, probably thinner than Chinese sauce. It spilled all over the place, all over the box, and damaged my clothes too. Do not recommend this company and surprised they are still in business doing shipping and packaging like this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSasha - We truly apologize for the inconvenience! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Canceled all future ordersColor not Evan close to my color I canceled my membership Don’t send anymore orders Thank you S Denton 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShelby - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help! |
Never received my orderI've never received my order and still don't have any reply from your company. It's a pity and very dissapointed. I was actually so looking forward to test this out as hair coloring prices has gone through the roof! Adele 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Adele! We are sorry to hear your order hasn't arrived. Please check your emails, we just got back to you to help you further. |
First time buyerThoroughly impressed with the hair color kit esalon sent me. It has lasted just as long as salon color. I’ll definitely be staying a customer 14 of 14 people found this review helpful. Did you? |
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GreatTurned out just how I thought it would! Perfect! 7 of 7 people found this review helpful. Did you? |