66,866 Verified Client Reviews |
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I tried :(I have already received a reformulated kit. I'm not sure if your colorist is angry for me about choosing that color but as she said and quote " As mentioned it's very difficult to deposit Violet tones, without you visiting a salon for a bleach and fashion tone service." Presently, my hair has reddish violet roots and black ends part now. It's looks awkward coz the roots look lighter!! I've colored my hair twice in a week. I had known It would look this way, I should have stayed with the first one. At least its all black!! But hey we tried. I followed the instructions properly. If the ends looked lighter it would have been a more expected outcome for me since my previous color was lighter, but yeah, I tried. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Charlene! We are so sorry to hear your color didn't meet your expectations. Please check your emails, we just got back to you to help you further. |
still doesn't cover all my greyI love the color and because it light the gray does show to bad. But we will see how long the color last, as this is the second time coloring after they made adjustments. But still didn't cover all my grey.. So we shall see. Want to give it a chance cause I really like the color. 0 of 0 people found this review helpful. Did you? |
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Please readI have not been able to use your product yet our water has been turned off for over four months and I asked for shipments to be held. 0 of 0 people found this review helpful. Did you? |
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Did not arrive, no response from esalonI was to receive this order before an event.. it didn’t arrive to Ireland where I live, and I reached out to the customer service through the website over a week ago and have not received a response. Really disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNiamh V. - Thank you for contacting us. We are so sorry to hear that your order didn't arrive. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details. |
very badThe color completely disappeared after the first wash. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Nelia! We are so sorry to hear the color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Medium Brown - not very Medium Brown.Decided to try your product. Not very happy with the product since it didn't cover the gray very well and the color isn't as rich as I'm used to. Followed the instructions to the "T". Thank you for making this product and price available for me to try. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEsther - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Awful color!I would like to cancel right now but can’t find where to do that! I dyed my hair for the first time with your product and it isn’t even close to the color I wanted. Too DARK And please don’t charge or send any more!!!!! 0 of 0 people found this review helpful. Did you? |
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Fantastic Product & Service!I have always bought my colour in a supermarket until I came across esalon by accident as an ad on YouTube. My other colours always fade out over weeks but with esalon this is a PROFESSIONAL job! Presented beautifully in a lovely pink box with personalised instructions, they provide EVERYTHING you need to put in your colour plus extras. The fact you can upload a current photo of your hair means the colourist can make up something exactly right just for you. Nobody can believe I colour my hair because the colour is SO good it looks natural. I would highly recommend everyone to try this once, you will never look back! 5 of 5 people found this review helpful. Did you? |
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Covers greys with ease.Really pleased with my hair colour. Covers my greys with ease and doesn’t wash out after a few washes like other hair products I’ve used. 2 of 2 people found this review helpful. Did you? |
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Perfect!This has ended up being my preferred color for my base/root color! It has the perfect richness of a dark chestnut color that's not too warm to where it looks brassy, and not to cool to where I look drowned out. It's perfect for my skin tone also. 1 of 1 people found this review helpful. Did you? |