|
Custom Color Set
|
66,880 Verified Client Reviews |
|
Sort by: |
|
No changeRequested a whole coloring Kit and only received a root and tips touch up kit. I couldn't even tell I touched up couldn't see a difference in hair after applying product 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKrystal - We’re so sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Made my hair betterI have never had an experience with at home dye that didn't damage my hair in some way, but with my esalon color, not only was the color beautiful, but my hair looked healthier, shinier, and felt so much softer and smoother. And I am in no way a pro, actually I'm quite bad at doing my hair, but they lay it all out step by step and make it fool proof. It's great & for a fraction of the cost of a salon, I highly recommend. 5 of 5 people found this review helpful. Did you? |
|
Loved this new color corrective formula!Thanks for listening to my feedback with the "too red" color on the last batch and mixing a custom formula that fixed the issue. I'm loving this new color. 1 of 1 people found this review helpful. Did you? |
|
Great productGreat product and service. Hair comes out perfect every time. Super easy to use 1 of 1 people found this review helpful. Did you? |
|
The BestLove this product 1 of 1 people found this review helpful. Did you? |
|
Perfect color!I thought I wanted one thing, called to change my autoship and my stylist went over the "tones" and shades with me and I ended up with something slightly different and ended up LOVING it! 0 of 0 people found this review helpful. Did you? |
|
I tried :(I have already received a reformulated kit. I'm not sure if your colorist is angry for me about choosing that color but as she said and quote " As mentioned it's very difficult to deposit Violet tones, without you visiting a salon for a bleach and fashion tone service." Presently, my hair has reddish violet roots and black ends part now. It's looks awkward coz the roots look lighter!! I've colored my hair twice in a week. I had known It would look this way, I should have stayed with the first one. At least its all black!! But hey we tried. I followed the instructions properly. If the ends looked lighter it would have been a more expected outcome for me since my previous color was lighter, but yeah, I tried. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHi Charlene! We are so sorry to hear your color didn't meet your expectations. Please check your emails, we just got back to you to help you further. |
still doesn't cover all my greyI love the color and because it light the gray does show to bad. But we will see how long the color last, as this is the second time coloring after they made adjustments. But still didn't cover all my grey.. So we shall see. Want to give it a chance cause I really like the color. 0 of 0 people found this review helpful. Did you? |
|
Please readI have not been able to use your product yet our water has been turned off for over four months and I asked for shipments to be held. 0 of 0 people found this review helpful. Did you? |
|
Did not arrive, no response from esalonI was to receive this order before an event.. it didn’t arrive to Ireland where I live, and I reached out to the customer service through the website over a week ago and have not received a response. Really disappointed. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsNiamh V. - Thank you for contacting us. We are so sorry to hear that your order didn't arrive. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details. |