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Custom Color Set
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66,866 Verified Client Reviews |
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Too dark was way off in colorIt wasn’t even close to medium brown and was very disappointing, way too dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
color is not longer relevanttoo red my hair is grey now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
Horrible!Hair color was supposed to be changed to something lighter with more red. I have dark brown hair now with a hint of red after using my last order. I am PISSED!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Best hair colour and service ever!I choose a colour I would like to have and sent some photos of my current hair and the hair colour I would like. I never expected the colourist to actually analyse my current hair colour and give me a honest opinion. I thought they would just accept my request but the colourist message me and said the colour would be too dark and turn my hair too red and asked me to try the colour blend they made for me. Not only the colourist was right (their blend was not too dark) but the colour is even more beautiful than the one I choose! It reallly suits me.So happy they actually personalise the colour to suit you better and not just accept your requests. 7 of 7 people found this review helpful. Did you? |
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Hair colorPerfect match to what I wanted. 4 of 4 people found this review helpful. Did you? |
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ProfessionalI loved the color on my hair, it looks so professional. I received lots of compliments about the way it left my hair, soft and the color I was looking for. Thank you. 2 of 2 people found this review helpful. Did you? |
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Such a brilliant ideaI did the online consultation, received my box very quickly, loved the fact it was personalised! I was nervous about using it...but I used it today. I wanted ash dark brown, and I love it, it is actually ash, even when I buy box dye ash brown, it always has warm tones and this did not, I an so happy with this. Its a great idea doing this as long as the price stays down, I will 100% be recommending this. 2 of 2 people found this review helpful. Did you? |
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Excellent Copper brunette!!I have been using esalon getting close to 1 year now. I was skeptical at first but after a bad salon visit, I decided to go for it! I sent in a request and I actually spoke to my colorist, and she helped me choose the right color on the phone and within a week I had my color with precise directions and all the tools and even tips included. Esalon is NOT like the old school way of coloring your hair. It’s so much more!!! If that wasn’t all, they’ve even gone the extra step to put your name on your personalized color and personalized instructions too!! I’ve been using the same color till now, I sent a request asking to add some copper color to my light brown hair. Not only did I get EXACTLY what I asked for but I also got even more detailed instructions AND I was told that if I had any questions at all, to contact esalon and I’d be directed to my colorist! GAME CHANGER, I’m telling you!! My copper light brown hair color is exactly what I wanted!! Thank you so much, esalon and Genevieve!! 2 of 2 people found this review helpful. Did you? |
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Color was perfect!I was a little skeptical but once finished it turned out beautifully. Definitely ordering again! 0 of 0 people found this review helpful. Did you? |
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Not exactly the right colour nowIt just seems too pink rather than golden 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Nano! We are sorry to hear the color wasn't right. Please check your emails, we just got back to you to help you further. |