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Custom Color Set
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66,934 Verified Client Reviews |
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Great newer customer service!! 3rd time to retouch rootsWe had missed a small, but noticeable section abt 2 “ above my ear from the hairline to behind my ear!!! I called, expecting to pay for a new kit. Instead I was sent another kit by priority to correct the mistake. So impressed. Also whomever I speak with, is always so gracious and full of great tips/info. 2 of 2 people found this review helpful. Did you? |
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PleasantI love that this product has NO vial smell 1 of 1 people found this review helpful. Did you? |
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So GoodThank you for updating my color!! I am so happy with this new mix. Beautiful tones and just the right amount of pop. BRAVO! 1 of 1 people found this review helpful. Did you? |
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Color setWas very nice and easy to apply. 1 of 1 people found this review helpful. Did you? |
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GreatI'm very satisfied with the color the Grey's mostly covered but they are blonde looking which isn't bad but not what I was going for. But over all its better than grey.. 0 of 0 people found this review helpful. Did you? |
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Not the right colorThis did not cover my roots it made them reddish instead of brown and I hate it I will not order from here again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Dawn, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Madison Reed is betterThe color was wrong. Most importantly, my scalp immediately started burning and it still burns a day afterwards. This is never happened before and it didn’t even cover my grays which there are only a few of them, I completely saturated them with the dye and kept it on longer than the recommended time but yet they still were not covered. I cancelled my membership and going back to Madison Reed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
RedishI need to remove the golden from my last order. My hair came out red, not golden. I've had the happen once before without the golden as well. I sent in a new photo. I need the dark roots and grey hair coverage. I do still want light blonde as this is the color I was born with. I'd like my order to ship right away as I'm having family pictures taken soon. Thanks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTarita - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great productGreat coverage and lasts a long time! My hairdresser applies it on for me and she loves it too. 1 of 1 people found this review helpful. Did you? |
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Absolutely love this productCan't say enough how happy I am with my colour, professional results at home ❤️💯 1 of 1 people found this review helpful. Did you? |