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Custom Color Set
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66,934 Verified Client Reviews |
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Loving it !I opened my box today and colored my hair. Loved the packing and how individualized it is for the customer. Easy to use. Very well instructions given. Enough tubes to cover my hair. It is so smooth and lush. I do feel that the color turned out a little darker than I expected even though I timed it as per instructions. Hoping that it will turn the right color after 1-2 wash. 1 of 1 people found this review helpful. Did you? |
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MarvellousUsed for the first time yesterday over the moon with the result. 0 of 0 people found this review helpful. Did you? |
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My order never came and never heard from there customer serviceI ordered my color on Feb 17 and it was shipped on the 22nd, I never received the order and could not track it through royal mail, as when going on the link it simply said tracking not possible. Then I wrote to customer service my order never came and there was the possibility to get a new one shipped gor free, but after doing this a week ago I never heard it is shipped and also never received a message from customer support or anything. How to say it sounds like a scam I have gotten charged and received no products so unless it magically shoes up or I get my money back then I would highly complain and take this further. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Line! We are sorry to hear your order hasn't arrived. Please check your emails, we just got back to you. |
Too warmI thought the colour would be cool but it’s actually a lot warmer than I expected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Faye! We are sorry to hear your color was warmer than expected. Please check your emails, we just got back to you. |
Did nothingI used root color only to cover grays and it did nothing. Absolutely nothing. Very disappointed. I followed instructions exactly and no change to grays whatsoever. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Poor coverageMy roots are already showing. £27 is too expensive when the colour doesn't last long 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Hayley! We are sorry to hear your color didn't stay. Please check your emails, we just got back to you. |
I don't like this color at allMaybe my phone looks different than what they see. I sent a picture of what I wanted and it looks nothing like it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I’m not happy about resultsI received first order To repair my hair colour because I have long hair black colour with lighter end , I was very busy and didn’t colour antil received second order, both orders not enough for my hair because it was too long and I wrote this note when I did order and my hair colour changed in only roots and end hair but middle hair stay dark . I’m very annoyed for result. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Huda! We are sorry to hear your color hasn't met your expectations. Please check your emails, we just got back to you. |
Amazing!!!I’ve just applied my dark blonde colour to my very blonde hair and I love it!!! It was so easy to use and the finished look is amazing 3 of 3 people found this review helpful. Did you? |
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Fantastic company and colour!I couldn’t fault esalon, from the beautiful personalised packaging to the support they provide; they are brilliant. I got the exact colour I was hoping for and it feels incredible. Highly highly recommend!! 2 of 2 people found this review helpful. Did you? |