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Custom Color Set
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66,866 Verified Client Reviews |
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Roots did not takeDisappointed roots did not take like they should have. They are super light compared to the rest of my hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Jaymee, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! (: |
First UseThis was my first experience using the eSalon color set. It is different than what I am used to and was a little messier than I was ready for but thankfully I received 2 sets of gloves in the box (thanks for that!). The color itself turned out beautifully however my grays were stubborn and after a week are already making their debut. That being said I do have experience with coloring my hair and I did leave the color on the roots (grays) an extra 15 minutes but those stubborn hairs don't want to be overshadowed. I will give eSalon color a couple of tries to see if I get better coverage but if not I may have to return to the other subscription color I was using before. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Esther, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! (: |
Not what I expectedThis didn’t cover my gray and I’m not satisfied with this company. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWendy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Doesn’t lastI followed the directions when coloring my hair. Did not stay on long so bought the touch up spray. Thought it would last more then two weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Joanna, We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! (: |
Darker than my past color.My first time using eSalon hair color. I wasn't happy with the results. Much darker than I thought it should've been, didn't cover my Gray well. The good thing is I'll wait 2 weeks and Color with my choice of brand that I've used for years. As they saw... "stick with what you know!" 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. We appreciate you reaching out! |
Initially received the incorrect colorThe color I had originally ordered was changed by my first colorist. I addressed the error and was sent the correct color however it was not ammonia free (which is what I ordered the first time). Too much of a hassle…will be canceling my subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTamara- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Very impressedI am 60 years old and have colored my hair at home for a very long time. Then I started having my hairdresser do it because my color always faded out so fast,the same thing happened when she did it within three weeks my hair was probably three or four shades lighter than it should have stayed.That did not happen with my hair color that I received from Esalon ! I’m going on five weeks, and the color has remained just as deep and vibrant as it started out, I couldn’t be happier with it. 7 of 7 people found this review helpful. Did you? |
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Perfect ColorLove love love this shade! I ordered a Demi permanent to see if I like it, will def go for permanent now, really lovely brown tones. My hair looks so shiney! 3 of 3 people found this review helpful. Did you? |
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Fantastic experienceI love the color that my colorist mixed for me as per my suggestion now! The first color didn’t look good on me and I wrote to esalon and they mixed another color which I totally love!!! 3 of 3 people found this review helpful. Did you? |
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Super convenient service and nice professional colorHonestly, I was sceptic before I recieved my color set. But when I use it, I was pleasantly surprised. The texture of the mix is very thick like they use in the salon, the smell was even pleasant. My color turned out exactly as I expected. All instructions are very clear. Will purchase again for sure and recommend for a friend. 3 of 3 people found this review helpful. Did you? |