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Custom Color Set
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66,934 Verified Client Reviews |
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Great Hair ColourReally enjoy my colour, Thank-you! 1 of 1 people found this review helpful. Did you? |
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Darkest Brown (red mahogny)Love the color! Didn't cover resistant Grey. Super shiny, store bought color does a better job of covering Grey hair. Just not as shiny as ecolor 0 of 0 people found this review helpful. Did you? |
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Love the productBut not my color… will continue to order, but would like to alter the hue. The coppery tone is too red. 0 of 0 people found this review helpful. Did you? |
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GoodColour was amended to not be as red but actually feels redder. Coverage wasn’t as good this time either. Placing my account on hold for the time being 😫 0 of 0 people found this review helpful. Did you? |
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AwfulI followed all the steps on creating my colour, my hair never even changed with the colour then I used the lightening kit with toner as directed. My hair is green/yellow!! It looks awful!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Jess! We are sorry to hear your colour didn't meet your expectations. Please check your emails, we just got back to you. |
Color not as statedI requested a medium brown color that would tone down the red sheen. The color was medium to dark brown and has a red sheen. Disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
Nope!While the product was easy to use, the color was SO wrong. I have had vibrant red hair, and sent two pictures. Thank goodness I did a strand test. The result was a dull and lifeless reddish blonde, not the vibrant red color that showed in the picture. I am not willing to try new formulas by mail, as I just don't want to be bothered with the hassle of multiple attempts before it's right. Sorry. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ExpensiveI found the coloring system way too expensive. I did not feel that the color lasted any better/longer that store bought brands. Therefore, I am cancelling my membership at this time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlena - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Itchy scalpHi I am writing to you about my hair color problem. The color is fine but I must be allergic to something in it Right after I applied it as directed my whole scalp started to itch horribly I had left it on for the 15 minutes-washed it with your shampoo and conditioner then rinsed it out and my scalp was itching horribly so I washed it again with my regular shampoo and conditioner rinsed it but my head still itched. Finally after getting driven nuts I had to take baby oil and saturate my head with baby oil which I left on for about 10 minutes to stop the itching. Then I rewashed my hair again and conditioner then it quit itching. So I’m afraid I can’t use your product anymore I don’t want to do this again so please cancel my membership as of now. On a better note the color stayed and isn’t to bad for unseen color match but I don’t know how long it will last 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Leaves my hair silkyI’ve been using Esalon for four years. It’s made coloring so easy. It’s on my own time, in my own house. I can easily color by myself. Esalon Hair Color always leaves my hair feeling soft and silky. I have dark brunette, naturally curly hair. I wear my hair straight, soft curls, or scrunched in a natural free style. Esalon has always managed to take the brassiness out so that in the sun, I don’t get a red hue from the coloring. Every summer we spend a lot of time in chlorine water, floating in rivers, and playing in lakes. And the gray is perfectly covered for 6 weeks. I’m 70 years old, my hair is below shoulder length and even after using ESalon for 4 years my hair is very healthy. 12 of 12 people found this review helpful. Did you? |