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Custom Color Set
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66,866 Verified Client Reviews |
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Did nothingI used root color only to cover grays and it did nothing. Absolutely nothing. Very disappointed. I followed instructions exactly and no change to grays whatsoever. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Poor coverageMy roots are already showing. £27 is too expensive when the colour doesn't last long 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Hayley! We are sorry to hear your color didn't stay. Please check your emails, we just got back to you. |
I don't like this color at allMaybe my phone looks different than what they see. I sent a picture of what I wanted and it looks nothing like it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I’m not happy about resultsI received first order To repair my hair colour because I have long hair black colour with lighter end , I was very busy and didn’t colour antil received second order, both orders not enough for my hair because it was too long and I wrote this note when I did order and my hair colour changed in only roots and end hair but middle hair stay dark . I’m very annoyed for result. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Huda! We are sorry to hear your color hasn't met your expectations. Please check your emails, we just got back to you. |
Amazing!!!I’ve just applied my dark blonde colour to my very blonde hair and I love it!!! It was so easy to use and the finished look is amazing 3 of 3 people found this review helpful. Did you? |
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Fantastic company and colour!I couldn’t fault esalon, from the beautiful personalised packaging to the support they provide; they are brilliant. I got the exact colour I was hoping for and it feels incredible. Highly highly recommend!! 2 of 2 people found this review helpful. Did you? |
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Great newer customer service!! 3rd time to retouch rootsWe had missed a small, but noticeable section abt 2 “ above my ear from the hairline to behind my ear!!! I called, expecting to pay for a new kit. Instead I was sent another kit by priority to correct the mistake. So impressed. Also whomever I speak with, is always so gracious and full of great tips/info. 2 of 2 people found this review helpful. Did you? |
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PleasantI love that this product has NO vial smell 1 of 1 people found this review helpful. Did you? |
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So GoodThank you for updating my color!! I am so happy with this new mix. Beautiful tones and just the right amount of pop. BRAVO! 1 of 1 people found this review helpful. Did you? |
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Color setWas very nice and easy to apply. 1 of 1 people found this review helpful. Did you? |