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Custom Color Set
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66,934 Verified Client Reviews |
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Very UpsetI requested a change from permanent to demi permanent with no change to my color. My box arrived and said the same color name so I didn’t think anything about it. After using I was in shock with what results I got. I went back and looked closer at my formula and it was completely changed. Very unpleased with these results and want them corrected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlisha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Doesn't last longI was really excited to try this out and is disappointed. The color did not last long and after washing the dye off I noticed not all my grays were covered. Not satisfied with the product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKoy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Simple and EasyMixing directions and application instructions were very clear and simple therefore making the application easy, I loved the extra bits like the shampoo, conditioner, skin protection and stain removal. 3 of 3 people found this review helpful. Did you? |
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ColorTook me twice to get the color I wanted, slight adjustment, love it! 3 of 3 people found this review helpful. Did you? |
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Custom colorColor is perfect, im totally loving it. Thanks for great matching 2 of 2 people found this review helpful. Did you? |
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So Awesome!It’s the color i always wanted, evened out my different regrowth shades, toned overall and blended perfectly. I’m naturally an ashy blonde and it perfectly matched me to achieve the strawberry blonde I wanted 1 of 1 people found this review helpful. Did you? |
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It’s tough to be an old redheadI’m 68 years old and as a young woman hated my hair color. Growing up red hair was ridiculed relentlessly, however I’m pleased to see that is no longer an issue for all redheads of the world. Yeah! Now to keep a natural, but lighter shade of red hair was challenging in salons. Finding the right color was dependent upon skills of the colorist and a hefty price. Once had a good colorist, but we moved 5000 miles away and couldn’t find another colorist that could be consistent. I happened upon an article/ad on eSalon and decided to risk it because the price seemed affordable. This was in 2013 and I’m still buying and coloring my own hair with a beautiful red hair color. Everyone thinks my hair color is natural and it goes well with my age—not the deep copper when younger, but a light copper that compliments my skin/age. I absolutely love my hair color and how my hair looks (undamaged) after ten years of using eSalon! Thanks to all of eSalon employees for their quality products and hard work!! 1 of 1 people found this review helpful. Did you? |
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horriblemy hair orange 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the outcome I expected.Left my hair reddish I even left the color on longer as it takes longer for my hair to pick up color. Used toner and it only took out the brassiness but not the red overtones. Trying to D/C future product and it only allows me to postpone on stop all future orders. The product was good value for the price and was packaged very nice. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color was too lightI originally requested a dark brunette, but the colorist told me that I need to start light first. So I did, but the color has faded so fast and I need to color it again after 2 weeks 😩 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShawn - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |