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Custom Color Set
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66,880 Verified Client Reviews |
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Loved the color!Color was lighter than I expected, but I really like it and glad I received that mix. 0 of 0 people found this review helpful. Did you? |
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Very poor gray coverageNot lasting at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsUzma - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
If I could, I would give zero starsPoor product. No actual cover, after one wash the greys were so visible. Really wouldn’t recommend. Plus it is very difficult to find out how to cancel the subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Dily! We are sorry to hear your color didn't cover your greys. Please check your emails, we just got back to you to help you further. |
Loved the colour but didn’t touch the greyI have a lot of grey hair around the frame of my face so I concentrated the roots colours around my face but unfortunately when I washed and dried my hair the grey frame remained. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Jess, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! (: |
Not enoughWasn't enough product for my hair length 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Ashleigh! We are sorry to hear the product wasn't enough for you. Please check your emails, we just got back to you. |
Demi-Permanent ReviewI'm not ready to transition to permanent color yet, so I use demi-permanent to blend my greys. I liked the coverage and color of this product. However, on my next order, I adjusted my color to be lighter and the resulting order was actually darker than my first. I had to contact customer service and have them resend a corrected order. That was a pain. Also, on reorder, you have to pay extra for a second bottle of product for your ends. For permanent color, it makes sense to just send one bottle for roots, but with demi-permanent, it all washes out, requiring you to redye your whole head. The price ends up being over $40 per application of demi-permanent every 6 weeks (or however often you color). This is still likely less than in a salon, but more expensive than a demi color from Sally. I haven't decided whether to continue with eSalon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWendy- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your formula just right! |
Very UpsetI requested a change from permanent to demi permanent with no change to my color. My box arrived and said the same color name so I didn’t think anything about it. After using I was in shock with what results I got. I went back and looked closer at my formula and it was completely changed. Very unpleased with these results and want them corrected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlisha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Doesn't last longI was really excited to try this out and is disappointed. The color did not last long and after washing the dye off I noticed not all my grays were covered. Not satisfied with the product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKoy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Simple and EasyMixing directions and application instructions were very clear and simple therefore making the application easy, I loved the extra bits like the shampoo, conditioner, skin protection and stain removal. 3 of 3 people found this review helpful. Did you? |
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ColorTook me twice to get the color I wanted, slight adjustment, love it! 3 of 3 people found this review helpful. Did you? |